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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in L1 network support for voice and mobile services, with a strong understanding of GSM network structure, signalling protocols, and fraud prevention measures. Capable of analyzing network KPIs and collaborating effectively with customers and suppliers to ensure service quality and compliance with SLAs.
Highest-signal resume keywords
GSM Network Structure KnowledgeSignalling Protocol Monitoring Tools ExperienceFraud Prevention Domain KnowledgeNetwork KPI AnalysisBachelor's Or Master's Degree In Computer Science
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GSM Network StructureSignalling In GSM NetworksMTP ProtocolISUP/SIP ProtocolSCCP ProtocolTCAP ProtocolVoice Call FlowsSMS FlowsIP Network PrinciplesProtocol Analyser Experience
Soft Skills
Team PlayerProblem SolvingOrganizational SkillsResponsibilityCommunication Skills
Tools & Technologies
Fraud Detection SystemsQoS ToolsSignalling Protocol Monitoring ToolsTrace Analysis Tools
Industry Keywords
TelecomWholesale Telecom BusinessFraud PreventionMobile NetworksFixed Networks
About the role
Key responsibilities & impact- Provide L1 network support activities for voice and mobile services 24x7
- Ensure reactive repair activities with customers, suppliers, and third parties worldwide
- Monitor and investigate fraud events using internal fraud detection systems, QoS tools, and other tools
- Identify root causes and make decisions on resolution measures
- Define and implement improvements in fraud prevention services delivered to BICS customers
- Communicate with customers and suppliers to guarantee complaint resolution in accordance with SLAs
- Work on a project for BICS, part of Proximus Global
- Support international communications across BICS’s extensive global communications network
Requirements
What you’ll need- Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
- 1+ year of experience in the operation of mobile or fixed networks as an engineer
- Knowledge of GSM network structure
- Knowledge of signalling in GSM networks
- Knowledge of MTP, ISUP/SIP, SCCP, and TCAP protocol stack
- Knowledge of voice call/SMS flows
- Knowledge of IP network working principles
- Knowledge of the fraud prevention domain and wholesale telecom business is an asset
- Experience with signalling protocol monitoring tools
- Experience with protocol analysers and trace analysis
- Knowledge of network KPIs and analysis of statistics and reports
- Good written and spoken English
- Ability to work as a team player, take action, demonstrate responsibility, organize work, and solve tasks
- Willingness to learn new innovative technologies
- Successful completion of a background check for final candidates
Benefits
Comp & perks- Professional growth
- Meaningful projects
- Open culture
- Outstanding work-life balance
- Flexible hybrid work model
- Opportunities to create the future of a growing, fast-developing, and important sector
- Curiosity and learning as a lifestyle
- Agile end-to-end development process with opportunities to learn from and coach colleagues