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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in L1 network support for voice and mobile services, with a strong focus on fraud prevention and resolution in telecom environments. Proficient in GSM network structure, signalling protocols, and network performance analysis.
Highest-signal resume keywords
GSM Network StructureSignalling Protocol Monitoring ToolsFraud Prevention Domain KnowledgeMobile Network Operations ExperienceBachelor’s or Master’s Degree in Computer Science
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MTP ProtocolISUP/SIP ProtocolSCCP ProtocolTCAP ProtocolVoice Call FlowsSMS FlowsIP Network PrinciplesNetwork KPIsStatistics AnalysisTrace Analysis
Soft Skills
Communication SkillsCoaching SkillsProblem-Solving Skills
Tools & Technologies
Fraud Detection SystemsQoS ToolsProtocol Analysers
Industry Keywords
TelecomWholesale Telecom BusinessInternational CommunicationsAgile Development Process
About the role
Key responsibilities & impact- Provide L1 network support activities for voice and mobile services 24x7
- Perform reactive repair activities with customers, suppliers, and third parties worldwide
- Monitor and investigate fraud events using fraud detection systems, QoS tools, and other internal tools
- Identify root causes and determine resolution measures for fraud events
- Define and implement improvements in fraud prevention services delivered to BICS customers
- Communicate with customers and suppliers to resolve customer complaints in accordance with SLAs
- Work with major telecom operators and technology providers on international communications quality, reliability, performance, and security
- Participate in an agile end-to-end development process
- Learn from and coach colleagues
Requirements
What you’ll need- Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
- 3+ year of experience in the operation of mobile or fixed networks as an engineer
- Knowledge of GSM network structure
- Knowledge of signalling in GSM networks
- Knowledge of MTP, ISUP/SIP, SCCP, and TCAP protocol stacks
- Knowledge of voice call/SMS flows and IP network working principles
- Knowledge of the fraud prevention domain and wholesale telecom business is an asset
- Experience with signalling protocol monitoring tools, protocol analysers, and trace analysis
- Knowledge of network KPIs and analysis of statistics and reports
- Good written and spoken English
- Willingness to travel internationally as required
- Successful completion of a background check for final candidates
Benefits
Comp & perks- Professional growth
- Meaningful projects
- Open culture
- Outstanding work-life balance
- Flexible hybrid work model
- Opportunities to create the future of a growing, fast-developing sector
- Learning and development through continuous unlearning and relearning
- Agile end-to-end development process with opportunities to learn from and coach colleagues