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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in L1 network support for voice and mobile services, with a strong focus on fraud prevention and resolution measures. Proficient in GSM network structures, signalling protocols, and network performance analysis.
Highest-signal resume keywords
GSM Network StructureSignalling Protocol MonitoringFraud Prevention KnowledgeNetwork KPI AnalysisBachelor's Or Master's Degree In Computer Science
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MTP ProtocolISUP/SIP ProtocolSCCP ProtocolTCAP ProtocolVoice Call FlowSMS FlowIP Network PrinciplesTrace AnalysisStatistics AnalysisFraud Detection Systems
Soft Skills
Team PlayerProblem SolvingCommunicationResponsibilityWillingness To Learn
Tools & Technologies
Protocol AnalyserQoS ToolsFraud Detection Tools
Industry Keywords
TelecomWholesale Telecom BusinessInternational CommunicationsReactive Repair ActivitiesCustomer Complaint Resolution
About the role
Key responsibilities & impact- Provide L1 network support activities for voice and mobile services 24x7
- Ensure reactive repair activities with customers, suppliers, and third parties worldwide
- Monitor and investigate fraud events generated by internal tools, including fraud detection systems and QoS tools
- Identify root causes and make decisions on resolution measures
- Define and implement improvements in fraud prevention services delivered to BICS customers
- Communicate with customers and suppliers to guarantee complaint resolution while respecting SLAs
- Work with telecom operators and technology providers to ensure the quality, reliability, performance, and security of international communications
- Learn from and coach colleagues through an agile end-to-end development process
Requirements
What you’ll need- Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
- 3+ years of experience in the operation of mobile or fixed networks as an engineer
- Knowledge of GSM NW structure
- Knowledge of signalling in GSM networks
- Knowledge of MTP, ISUP/SIP, SCCP, TCAP protocol stack
- Knowledge of voice call/SMS flow and working principles of IP networks
- Knowledge of the fraud prevention domain and wholesale telecom business is an asset
- Experience with signalling protocol monitoring tools, protocol analysers, and trace analysis
- Knowledge of Network KPIs and analysis of statistics and reports
- Good written and spoken English
- Willingness to travel internationally as required
- Team player who takes action and demonstrates responsibility to organize work and solve tasks
- Ability and willingness to learn new innovative technologies
- Successful completion of a background check for final candidates
Benefits
Comp & perks- Professional growth
- Meaningful projects
- Open culture
- Outstanding work-life balance
- Flexible hybrid work model
- Opportunity to create the future of a growing, fast-developing, and important sector
- Curiosity and learning as a lifestyle
- Diversity, equity, and inclusion commitment