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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in L1 network support for voice and mobile services, with a strong focus on fraud prevention and resolution in international telecommunications. Proficient in GSM network structure, signalling protocols, and network performance analysis.
Highest-signal resume keywords
GSM Network StructureSignalling Protocol Monitoring ToolsFraud Prevention Domain KnowledgeNetwork KPI AnalysisBachelor’s or Master’s Degree in Computer Science, IT, or Telecom
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MTP ProtocolISUP/SIP ProtocolSCCP ProtocolTCAP ProtocolVoice Call FlowsSMS FlowsIP Network PrinciplesFraud Detection SystemsQoS ToolsTrace Analysis
Soft Skills
Communication SkillsTeam PlayerProblem SolvingOrganizational SkillsWillingness to Learn
Industry Keywords
TelecomWholesale Telecom BusinessInternational CommunicationsReactive Repair ActivitiesAgile Development Process
About the role
Key responsibilities & impact- Provide L1 network support activities for voice and mobile services 24x7
- Ensure reactive repair activities with customers, suppliers, and third parties worldwide
- Monitor and investigate fraud events using fraud detection systems, QoS tools, and other internal tools
- Identify root causes and take decisions and resolution measures
- Define and implement improvements in fraud prevention services delivered to BICS customers
- Communicate with customers and suppliers to guarantee complaint resolution while respecting SLAs
- Work with major telecom operators and technology providers to support the quality, reliability, performance, and security of international communications
- Participate in an agile end-to-end development process
- Learn from and coach colleagues
Requirements
What you’ll need- Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
- 3+ years of experience in the operation of mobile or fixed networks as an engineer
- Knowledge of GSM network structure
- Knowledge of signalling in GSM networks
- Knowledge of MTP, ISUP/SIP, SCCP, and TCAP protocol stack
- Knowledge of voice call/SMS flows and IP network working principles
- Knowledge of the fraud prevention domain and wholesale telecom business is an asset
- Experience with signalling protocol monitoring tools, protocol analysers, and trace analysis
- Knowledge of network KPIs and analysis of statistics and reports
- Good written and spoken English
- Willingness to travel internationally as required
- Team player who takes action and demonstrates responsibility
- Ability to organize work and solve tasks
- Communication skills
- Willingness to learn innovative technologies
- Successful completion of background checks for final candidates
Benefits
Comp & perks- Professional growth
- Meaningful projects
- Open culture
- Outstanding work-life balance
- Flexible hybrid work model
- Opportunities to create the future of a growing, fast-developing sector
- Curiosity and learning as a lifestyle
- Opportunities to learn from and coach colleagues