Customer Experience Specialist

TigerConnect

. Support customers within TigerConnect’s digitally managed Customer Success portfolio post-implementation .

Posted 11/5/2026full-timeMexico City • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on relationship building, customer engagement, and data-driven strategies to enhance customer satisfaction and retention. Proficient in executing digital campaigns and utilizing CRM tools to support customer needs effectively.

Highest-signal resume keywords

Customer Success ManagementData Analysis for StrategyEmail Campaign ExecutionCRM Tool ProficiencyHealthcare Technology Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Data AnalysisEmail CampaignsWebinarsChat Support ToolsCustomer Engagement PlatformsSOP DevelopmentProblem-SolvingStrategic ThinkingPrioritizationAdaptability

Soft Skills

Exceptional Written CommunicationRelationship BuildingProactive CommunicationOwnership of Customer NeedsCollaboration

Tools & Technologies

SalesforceCustomer Engagement Platforms

Industry Keywords

SaaSHealthcare TechnologyCustomer SuccessClinical Collaboration ToolsHigh-Growth Environments

About the role

Key responsibilities & impact

Support customers within TigerConnect’s digitally managed Customer Success portfolio post-implementation
Establish and nurture customer relationships through clear, timely, and proactive communication
Take ownership of customer needs through resolution or confirmed handoff
Provide personalized support and guidance based on individual customer needs
Monitor customer adoption, engagement, satisfaction, utilization, and renewal context
Use customer data and insights to identify risks and opportunities and guide customers toward value realization
Execute digital campaigns and scalable customer engagement motions, including email sequences, surveys, targeted outreach, webinars, and in-app messaging
Provide post-implementation support through email, chat, webinars, and self-service content
Identify opportunities to improve team workflows and customer-facing processes
Develop and document SOPs for new or evolving processes
Identify at-risk customers, prioritize interventions, and maintain ownership through resolution or transition
Identify and recommend additional TigerConnect services, products, features, and workflows aligned with customer goals
Manage internal handoffs and collaborate with partner teams to progress customer needs

Requirements

What you’ll need

Bachelor's degree in Business, Communications, Marketing, Clinical, or a related field; or equivalent experience
2+ years of experience in customer success, support, or similar roles
Experience preferably in SaaS, healthcare technology, or high-growth environments
Exceptional written communication skills for various management levels, including doctorate-level positions
Proficiency in analyzing customer data to inform strategies and recommendations
Strategic thinking and excellent problem-solving skills
Adaptability to changing priorities
Experience managing multiple tasks or projects with effective prioritization
Experience with email campaigns, webinars, chat support tools, and customer engagement platforms
Business-level proficiency in spoken and written English required
Familiarity with CRM tools such as Salesforce or similar platforms preferred
Background in healthcare workflows or clinical collaboration tools is a plus
Background in healthcare or healthcare technology strongly preferred

Benefits

Comp & perks

Comprehensive private medical, dental, vision, and life insurance coverage for you and your family
Wellness reimbursement program
Company-wide wellness days (extra days off to rest and recharge)
Savings fund
Monthly teleworking allowance
Grocery vouchers
Travel insurance
Flexible Time Off program providing extra time off
Hybrid work arrangement with flexibility and collaboration
Prime office space in Mexico City's Reforma area