Operations Technical Specialist

Tillid Motors Pvt Ltd

. Review API requests, logs, and code to troubleshoot partner integration issues .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in API integration, technical troubleshooting, and cross-functional collaboration, with a strong ability to communicate complex technical concepts to diverse audiences. Proficient in managing ticketing systems and providing technical support in a fast-paced, remote environment.

Highest-signal resume keywords

API IntegrationTechnical TroubleshootingZendesk AdministrationCross-Functional CollaborationClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

APITechnical DocumentationIntegrationCode UnderstandingTechnical Escalation HandlingSolutions EngineeringIntegration-Focused Role ExperienceBug ResolutionDependency UpdatesDeveloper Tooling

Soft Skills

Problem-SolvingFlexibilityClear Communication

Tools & Technologies

ZendeskTicketing Systems

Industry Keywords

FintechPaymentsDeveloper-First Platforms

About the role

Key responsibilities & impact

Review API requests, logs, and code to troubleshoot partner integration issues
Support the Support team by resolving escalated technical tickets
Collaborate with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap
Develop or update technical documentation, developer tooling, and integration examples
Manage Zendesk administrative features and optimize ticket workflows
Join Sales calls to provide technical expertise and implementation guidance
Serve as a subject matter expert across integrations, APIs, and internal systems
Bridge Engineering, Support, and Sales by providing deep technical expertise
Resolve complex integration issues and enable internal teams to focus on high-priority initiatives

Requirements

What you’ll need

Authorized to work in the United States
Resident in a United States time zone
Comfortable with remote work
Must be flexible to work between 8 am and 5 pm, Monday-Friday
Experience working with APIs, integrations, and technical troubleshooting
Ability to read, understand, and reason through code and technical documentation
Strong problem-solving skills and comfort handling technical escalations
Experience supporting or collaborating with customer support teams
Clear communication skills, especially when explaining technical concepts to non-technical audiences
Ability to work cross-functionally in a fast-paced, remote environment
Visa sponsorship is not provided
Experience in a technical implementation, solutions engineering, or integration-focused role is a plus
Familiarity with Zendesk administration or similar ticketing systems is a plus
Experience supporting sales or pre-sales technical discussions is a plus
Background working in fintech, payments, APIs, or developer-first platforms is a plus
Comfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap is a plus

Benefits

Comp & perks

Remote work environment
Resources to support remote work
Generous compensation and benefits
Experts in the payments field who can get you up to speed with PayFac-as-a-Service
Office space in Boulder, CO