Warranty Coordinator

TIME Manufacturing Company, Inc.

. Serve as the primary contact for all BrandFX warranty inquiries .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in warranty claim processing and customer service coordination, with a strong focus on communication and problem resolution. Proficient in managing documentation and collaborating with internal teams to enhance customer satisfaction.

Highest-signal resume keywords

Warranty Claim ProcessingCustomer Service CoordinationMicrosoft Excel ProficiencyStrong Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty ProcessingService CoordinationDocumentation ManagementReportingTime Management

Soft Skills

Customer-First MindsetProfessional DemeanorDecision-MakingAbility to Work IndependentlyAbility to Manage Multiple Priorities

Tools & Technologies

Microsoft OfficeMicrosoft Outlook

Industry Keywords

Warranty InquiriesCustomer SupportQuality SupportOperations CoordinationFleet Customers

About the role

Key responsibilities & impact

Serve as the primary contact for all BrandFX warranty inquiries
Investigate, process, and resolve warranty claims with a customer-first mindset
Maintain constant, professional communication with dealers and fleet customers
Coordinate solutions with internal teams, including Quality, Operations, and Parts
Manage warranty trip planning, documentation, and reporting
Support other customer service functions, including the Time Manufacturing Command Center, parts support, and quality support
Document and report warranty issues, manage processes and documents, elevate customer service, and collaborate with operations and commercial teams to resolve customer issues and complaints

Requirements

What you’ll need

Proficiency with Microsoft Office, especially Excel and Outlook
Previous experience in warranty, service coordination, or customer support preferred
Strong communication, time management, and problem-solving skills
Ability to manage multiple priorities and work independently
Professional demeanor and a “customer-first” approach to problem resolution
Comfortable making decisions and escalating issues when necessary
Ability to work on-site in Westlake, TX, Haslet, TX, or Pocahontas, IA
Monday-Friday, 8:00 a.m.-5:00 p.m.; overtime may be required
Some travel may be required

Benefits

Comp & perks

Competitive salary and bonus structure
Comprehensive health, dental, and vision insurance plans
401(k) with company match
Paid time off and holidays
Professional development opportunities
Collaborative and innovative work environment