Warranty Coordinator

TIME Manufacturing Company, Inc.

. Serve as the primary contact for all BrandFX warranty inquiries .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in warranty claim management and customer service coordination, with a strong focus on communication and problem resolution. Proficient in Microsoft Office tools, particularly Excel and Outlook, to support documentation and reporting processes.

Highest-signal resume keywords

Warranty Claim ManagementCustomer Service CoordinationMicrosoft Excel ProficiencyStrong Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty ProcessingDocumentation ManagementReportingService CoordinationQuality Support

Soft Skills

Time ManagementProfessional DemeanorCustomer-First MindsetDecision-MakingIndependent Work

Tools & Technologies

Microsoft OfficeExcelOutlook

Industry Keywords

Warranty InquiriesCustomer SupportFleet CustomersQuality OperationsParts Support

About the role

Key responsibilities & impact

Serve as the primary contact for all BrandFX warranty inquiries
Investigate, process, and resolve warranty claims with a customer-first mindset
Maintain constant, professional communication with dealers and fleet customers
Coordinate solutions with internal teams including Quality, Operations, and Parts
Manage warranty trip planning, documentation, and reporting
Support customer service functions including the Time Manufacturing Command Center, parts support, and quality support
Document and report warranty issues, manage processes and documents, and collaborate with operations and commercial teams to resolve customer issues and complaints

Requirements

What you’ll need

Proficiency with Microsoft Office, especially Excel and Outlook
Previous experience in warranty, service coordination, or customer support preferred
Strong communication, time management, and problem-solving skills
Ability to manage multiple priorities and work independently
Professional demeanor and a customer-first approach to problem resolution
Comfortable making decisions and escalating issues when necessary
Must work on-site in Westlake, TX, Haslet, TX, or Pocahontas, IA
Availability Monday-Friday, 8:00 a.m.-5:00 p.m.; overtime may be required
Some travel may be required

Benefits

Comp & perks

Competitive salary and bonus structure
Comprehensive health, dental, and vision insurance plans
401(k) with company match
Paid time off and holidays
Professional development opportunities
Collaborative and innovative work environment