FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support with a focus on effective communication, problem-solving, and ticket management. Proficient in utilizing support platforms to enhance user experience and streamline processes.
Highest-signal resume keywords
Customer Support ExperienceFluency In EnglishStrong Written Communication SkillsExperience With ZendeskProactive Problem-Solving Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyAbility To Juggle Multiple ConversationsAbility To Tailor ResponsesAbility To Manage High Volume Of Tickets
Tools & Technologies
Zendesk
Industry Keywords
Customer EnquiriesKnowledge BaseTicket ManagementRemote WorkSupport Processes
About the role
Key responsibilities & impact- Serve as the first point of contact for Timeleft users
- Respond promptly to customer enquiries across email, chat, and social media
- Tailor responses to each customer's individual context and tone
- Manage a high volume of tickets efficiently while maintaining quality
- Flag recurring issues and critical bugs to relevant internal teams
- Contribute to the internal knowledge base and FAQ
- Identify opportunities to simplify or automate support processes
- Triage and prioritise tickets based on urgency and impact
- Participate in preliminary questions, an introduction call, a case study, and a final interview during recruitment
Requirements
What you’ll need- Previous experience in customer support is required
- Fluency in English is essential
- Strong written communication skills
- Ability to juggle multiple conversations while keeping accuracy high
- Experience with support platforms such as Zendesk (or similar)
- Proactive, problem-solving mindset
- Comfortable working independently in a remote, fast-paced environment
- Natural sense of empathy
- Ability to tailor responses to each customer's individual context and tone
- Ability to manage a high volume of tickets efficiently
Benefits
Comp & perks- Freelance position
- Two available schedules: Wednesday to Sunday, 06:00 to 15:00 (including a one-hour break), or Wednesday to Sunday, 12:30 to 21:30 (including a one-hour break)
- Remote work