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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong coordination and operational support capabilities, with a focus on monitoring product data, maintaining documentation, and ensuring quality assurance. Proficient in using observability tools like Datadog and issue trackers such as Jira to manage workflows and communicate effectively with stakeholders.
Highest-signal resume keywords
Operational Support ExperienceQA Engineering SkillsDocumentation SkillsExperience With DatadogFamiliarity With Jira
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
QA EngineeringData MonitoringDocumentation ManagementIssue TrackingWorkflow Analysis
Soft Skills
CuriosityDependabilityCommunication SkillsProblem-Solving
Tools & Technologies
DatadogJiraLinear
Industry Keywords
Embedded InsuranceRegulated Domain ExposureOperational Complexity
About the role
Key responsibilities & impact- Support one of Tint’s largest and most operationally complex embedded-insurance product programs
- Work with a Staff Product Manager, engineers, operations, data, and partner-facing teammates
- Coordinate with external vendors, embedded-platform partners, and their customers
- Monitor product data for volume, gaps, anomalies, and emerging issues
- Maintain accurate source-of-truth documentation and reconcile records with agreed decisions
- Keep internal and customer-facing changelogs current after releases
- Intake, reproduce, clarify, and track operational bug reports and UI feedback
- QA engineering work against acceptance criteria before release
- Maintain ticket hygiene, project status, and surface stale or blocked work
- Investigate logs, dashboards, and observability tooling such as Datadog
- Escalate blocked issues to the Staff Product Manager and close the loop with stakeholders
Requirements
What you’ll need- Evidence of having worked somewhere with real stakes and standards, such as a substantive internship, first job with ownership, support, QA, ops, coordination, or analytics experience
- Curiosity and ability to investigate discrepancies, ask clarifying questions, and escalate appropriately
- Ability to understand workflows end to end and identify edge cases
- Ability to determine requirements, stakeholders, and completion criteria independently
- Comfort with technical systems, dashboards, specifications, logs, and communicating issues to engineers; coding and a technical degree are not required
- Precise, concise written documentation skills
- Dependability and ability to follow through on commitments
- Insurance or another regulated-domain exposure is a bonus
- Hands-on experience with Datadog or similar observability tools is a bonus
- QA or testing experience is a bonus
- Familiarity with Linear, Jira, or similar issue trackers is a bonus
- Experience with recurring external-system data feeds is a bonus
- Must be able to work in the United States and preferably not require current or future employer sponsorship or STEM OPT participation to maintain US work authorization
- Ability to travel for in-person collaboration roughly once per quarter
Benefits
Comp & perks- Home office stipend
- Co-working reimbursement
- Unlimited vacation
- Equity
- FSA
- 401(k)
- 100% employer-paid employee and dependent medical, vision, and dental premiums
- Company retreats twice a year
- Flexible working across time zones
