IT Engineer – 6 Month FTC

Titan Wealth Holdings

. Provide 1st and 2nd line IT support by telephone, email, remotely, and mostly face-to-face .

Posted 10/15/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in providing IT support within a Microsoft environment, including desktop support, Microsoft 365 administration, and proactive infrastructure maintenance. Strong communication and customer service skills are essential for effectively guiding users and managing IT standards.

Highest-signal resume keywords

5+ Years Desktop Support ExperienceMicrosoft 365 AdministrationActive Directory ManagementExcellent Fault-Finding MethodologyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportMicrosoft 365 AdministrationActive DirectoryWindows 10/11 EnterpriseNetworkingFault-Finding MethodologyProcurement ManagementWindows Server RolesCyber Security FrameworksMobile Device Management

Soft Skills

Excellent Communication SkillsProactive Work EthicSelf-MotivatedOrganizational SkillsAbility to Prioritize

Tools & Technologies

ServiceDesk+Microsoft 365 Admin PortalIntuneEntra ID (Azure Active Directory)Corporate PCs and Laptops

Certifications & Qualifications

A+ PC TechnicianN+ CertificationMD100 CertificationMD101 Certification

Industry Keywords

IT SupportInfrastructure MaintenanceConsumer DutyProcess DocumentationIT Standards and Policies

Tech Stack

Tools & technologies

AndroidAzureCyber SecurityFirewallsiOS

About the role

Key responsibilities & impact

Provide 1st and 2nd line IT support by telephone, email, remotely, and mostly face-to-face
Assist the migration team with onboarding acquired companies into the group Microsoft 365 tenant
Use ServiceDesk+ to log, monitor, and manage tickets
Work with users from global offices to resolve issues, provide updates, and escalate when appropriate
Proactively maintain infrastructure to prevent failures and improve performance, availability, and resilience
Build and maintain corporate PCs and laptops and manage spare inventory
Administer starters and leavers
Obtain quotes and place procurement orders
Guide users in following group IT standards, policies, and procedures
Manage or participate in project initiatives supporting broader IT objectives
Contribute to and maintain process and procedure documentation
Travel occasionally to different UK sites
Adhere to consumer duty

Requirements

What you’ll need

5+ years’ experience with desktop support in Microsoft environment
Excellent English communication skills
A+ PC technician / N+, MD100, MD101 certifications are advantageous
Understanding of networking, routers, and firewalls; ability to replace router/AP
Great customer service skills
Proactive and able to work with minimal direction
Excellent fault-finding methodology
Strong working knowledge of MS Windows 10/11 Enterprise and Office 365
Good working knowledge of Active Directory and Identity Management
Understanding of cyber security frameworks such as NIST/CIS is advantageous
Good understanding of Windows Server roles and features is beneficial
Knowledge of iOS, Android, and MS Surface tablets
Self-motivated and well organised
Ability to prioritise and focus
Microsoft 365 Administration
Microsoft 365 Admin Portal experience
Entra ID (Azure Active Directory)
Intune
On-Prem Active Directory

Benefits

Comp & perks

Competitive salary
Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
25 days Annual Leave + public holidays
Buy and sell holidays up to 5 days
Office Christmas close (3-days)
Private medical insurance
Group life insurance
Income protection insurance
Hybrid working
Further education and training support
Discretionary performance related bonus
Confidential Employee Assistance Programme
2 days per year for voluntary work
Flexible benefits to choose from
Inclusive and equitable workplace
Equal opportunities in recruitment, career advancement, pay and benefits, training and development