IT Engineer

Titan Wealth Holdings

. Provide 1st and 2nd line IT support by telephone, email, remotely, and mostly face-to-face .

Posted 9/30/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in providing IT support within a Microsoft environment, with strong capabilities in Microsoft 365 Administration, desktop support, and customer service. Proficient in managing IT infrastructure, troubleshooting, and adhering to industry best practices to enhance performance and resilience.

Highest-signal resume keywords

Microsoft 365 AdministrationDesktop SupportActive Directory ManagementCustomer Service SkillsFault-Finding Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Windows 10/11 EnterpriseOffice 365NetworkingRoutersFirewallsIntuneOn-Prem Active DirectoryMobile Device ManagementCyber Security FrameworksWindows Server

Soft Skills

Excellent Communication SkillsProactive Work EthicSelf-MotivatedOrganizational SkillsAbility to Prioritize

Tools & Technologies

ServiceDesk+Microsoft 365 Admin PortalEntra IDPCsLaptops

Certifications & Qualifications

A+ PC TechnicianN+MD100MD101

Industry Keywords

IT SupportInfrastructure ManagementProcess DocumentationConsumer DutyProcurement

Tech Stack

Tools & technologies

AndroidAzureCyber SecurityFirewallsiOS

About the role

Key responsibilities & impact

Provide 1st and 2nd line IT support by telephone, email, remotely, and mostly face-to-face
Assist the migration team with onboarding newly acquired companies into the group Microsoft 365 tenant
Use ServiceDesk+ to log, monitor, and manage tickets
Work with users from all global offices to resolve issues, provide updates, and escalate appropriately
Proactively maintain infrastructure according to industry best practice to prevent failures and improve performance, availability, and resilience
Build and maintain corporate PCs and laptops and manage inventory spares
Administer starters and leavers
Obtain quotes and place procurement orders
Guide users in following group IT standards, policies, and procedures
Manage and participate in project initiatives supporting broader IT objectives
Contribute to and maintain process and procedure documentation
Travel occasionally in the UK to different sites
Adhere to consumer duty

Requirements

What you’ll need

5+ years’ experience with desktop support in Microsoft environment
Excellent English communication skills, comfortable in high engagement environment
Decent understanding of networking, routers, and firewalls; able to replace router/AP
Great customer service skills
Proactive and able to work with minimal direction
Excellent methodology in fault-finding
Strong working knowledge of MS Windows 10/11 Enterprise and Office 365
Good working knowledge of Active Directory and Identity Management
Knowledge of Microsoft 365 Administration
Microsoft 365 Admin Portal experience
Entra ID (Azure Active Directory)
Intune and On-Prem Active Directory
Understanding of cyber security frameworks such as NIST/CIS is advantageous
Good understanding of Windows Server, roles, and features would be beneficial
Knowledge of mobile device platforms including iOS, Android, and MS Surface tablets
Self-motivated and well organised
Ability to prioritise and focus
A+ PC Technician, N+, MD100, and MD101 certifications are advantageous

Benefits

Comp & perks

Competitive salary
Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
25 days Annual Leave + public holidays
Buy and sell holidays up to 5 days
Office Christmas close (3-days)
Private medical insurance
Group life insurance
Income protection insurance
Hybrid working
Further education and training support
Discretionary performance related bonus
Confidential Employee Assistance Programme
2 days per year for voluntary work
Flexible benefits to choose from