IT Support Lead – Global

TJM Labs

. Set up and maintain customer machines, both physical and virtual, for bot deployments .

Posted 11/5/2026contractRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT systems administration and infrastructure management, with a focus on setting up and maintaining both physical and virtual machines. Proven ability to lead an IT team, manage customer interactions, and ensure uptime and monitoring for production workloads in a healthcare IT environment.

Highest-signal resume keywords

IT Systems AdministrationTeam LeadershipWindows Machine Setup24/7 System MonitoringHealthcare IT Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AdministrationMachine SetupMonitoring SystemsEndpoint ManagementAutomationAccess ManagementVPNMFADocumentationRemote Desktop Support

Soft Skills

Customer CommunicationOwnershipProblem-SolvingTeam ManagementTechnical Explanation

Tools & Technologies

IntuneJamfDatadogVirtual MachinesRemote Access Tools

Industry Keywords

Healthcare ITHIPAA CompliancePharmacy ITCustomer SuccessIT Support

Tech Stack

Tools & technologies

Jamf

About the role

Key responsibilities & impact

Set up and maintain customer machines, both physical and virtual, for bot deployments
Own 24/7 monitoring and uptime for the machines bots run on, and set up on-call coverage
Take customer calls to explain the IT setup and requirements across all divisions
Manage and grow the IT team over time
Build and run IT support for the machines and infrastructure supporting bots at customer pharmacies
Own machine setup, monitoring and uptime while expanding the IT team as the company grows
Work within the Customer Success team with support from the engineering infrastructure team

Requirements

What you’ll need

3+ years in IT, systems administration or infrastructure, including 1+ years leading a team or function
Hands-on experience setting up and supporting Windows machines, both physical and virtual (VMs or remote desktops)
Experience with remote access, credentials and authentication, including VPN, MFA and access management
Experience monitoring systems and running uptime for production workloads, ideally with 24/7 coverage
Comfortable on customer calls: you can explain technical requirements clearly to non-technical staff
Strong ownership and a bias toward documenting and automating repeat work
Fluent English and comfortable working remotely with overlap with US hours
Experience in pharmacy or healthcare IT, including HIPAA-aware environments
Experience with endpoint management and monitoring tools (such as Intune, Jamf, Datadog or similar)
Experience building an IT function from scratch at a growing company

Benefits

Comp & perks

Fully remote work environment.
Competitive compensation.
Meaningful projects with direct business impact.
High ownership and autonomy.
Opportunity to work with AI-driven technologies and modern development tools.
A collaborative team focused on solving real problems for healthcare customers.