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Information Technology Helpdesk Technician I
TLC Engineering Solutions. Configure and troubleshoot workstations, laptops, tablets, and monitors .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring and troubleshooting workstations, laptops, and tablets, with a strong focus on Windows Operating Systems. Proven ability to effectively communicate and resolve IT issues in a timely manner while providing excellent support to employees.
Highest-signal resume keywords
IT Support ExperienceWorkstation Hardware KnowledgeWindows Operating SystemsCompTIA A+ CertificationMicrosoft Certified Systems Administrator (MCSA)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingTicket ResolutionSystem ConfigurationHardware MaintenanceOperating System Support
Soft Skills
Effective CommunicationApproachabilityProblem Solving
Tools & Technologies
TLC IT Ticket System
Certifications & Qualifications
CompTIA A+Microsoft Certified Systems Administrator (MCSA)
Industry Keywords
Helpdesk SupportIT TechnicianTechnical Support
About the role
Key responsibilities & impact- Configure and troubleshoot workstations, laptops, tablets, and monitors
- Monitor and maintain the TLC IT Ticket system
- Reach out to staff who have submitted trouble tickets
- Resolve tickets in a timely manner
- Close tickets after successful completion
- Work as a Helpdesk Technician supporting TLC Engineering Solutions employees
Requirements
What you’ll need- A minimum of 1 year of IT experience
- Comprehensive knowledge of workstation hardware and Windows Operating Systems
- Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees
- CompTIA A+ and/or Microsoft Certified Systems Administrator (MCSA) preferred
- Must work two days per week in-office
Benefits
Comp & perks- Merit-based incentive bonus
- 401(k) match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 9 holidays
- Flexible schedules
- Work-from-home options
- Career development opportunities
- Competitive salary