IT Support Specialist

TMG Property Management Services NW

. Resolve help desk tickets for login, software, printer, device, and connectivity issues .

Posted 10/2/2026full-timeVancouver • Washington • United StatesJunior💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Windows and Microsoft 365 environments, including user account management and basic Active Directory functions. Proficient in resolving help desk tickets and maintaining IT documentation while delivering exceptional customer service.

Highest-signal resume keywords

Help Desk SupportWindows ExperienceMicrosoft 365 SupportActive Directory ManagementCompTIA A+ Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Help Desk SupportDesktop SupportActive DirectoryNetworking KnowledgeTicketing Systems

Soft Skills

Strong Communication SkillsCustomer-Service SkillsAbility to Manage Multiple Priorities

Tools & Technologies

NinjaRMMAutomateAzureSharePointPower Automate

Certifications & Qualifications

CompTIA A+Network+

Industry Keywords

Employee OnboardingRemote Technical SupportIT DocumentationManaged Service Provider Experience

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Resolve help desk tickets for login, software, printer, device, and connectivity issues
Set up computers, workstations, software, and equipment for employees
Create and disable user accounts, mailboxes, and basic Active Directory access
Support Microsoft 365, Windows devices, mobile devices, and business applications
Assist with employee onboarding and offboarding
Maintain clear ticket notes and IT documentation
Travel to company locations when an issue cannot be resolved remotely
Provide remote and on-site technical support for employees across the corporate office, branch offices, and property locations

Requirements

What you’ll need

One to two years of help desk, desktop support, or related IT experience
Experience with Windows and Microsoft 365
Basic Active Directory and networking knowledge
Strong communication and customer-service skills
Ability to manage multiple tickets and priorities
Willingness to travel between company locations
Managed service provider experience preferred
CompTIA A+ and Network+ certifications, or equivalent hands-on experience preferred
Experience with ticketing systems, NinjaRMM, Automate, Azure, SharePoint, or Power Automate preferred
Familiarity with AppFolio, Adobe, Zoho, Caliber, or Timeslips preferred