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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support, troubleshooting hardware and software issues, and managing IT service requests. Proficient in user onboarding, access management, and ensuring the security and privacy of computer systems.
Highest-signal resume keywords
IT Support ExperienceTroubleshooting SkillsWindows and macOS SupportMicrosoft 365 AdministrationIT Security Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportHardware InstallationSoftware ConfigurationNetwork MonitoringUser Account ManagementIT Ticketing SystemsOperating Systems KnowledgeDevice ConfigurationElectrical Safety ChecksData Privacy Best Practices
Soft Skills
Problem-Solving SkillsOrganizational SkillsAttention to DetailCommunication SkillsCustomer-Focused Approach
Tools & Technologies
Microsoft 365Active DirectoryLinuxIT Service Management ToolsPrinters and Scanners
Certifications & Qualifications
CompTIA A+Microsoft Certifications
Industry Keywords
Technical Support RoleIT Service RequestsUser OnboardingNetwork SecurityCompliance Standards
Tech Stack
Tools & technologiesLinuxMacOS
About the role
Key responsibilities & impact- Provide day-to-day technical support to employees
- Troubleshoot hardware and software issues
- Manage IT service requests
- Assist with user onboarding, access management and device configuration
- Install and configure computer hardware, software, systems, networks, printers and scanners
- Monitor and maintain computer systems and networks, responding to service issues and requests
- Provide technical support across the company to ensure optimal operations
- Set up accounts for new users and assist with password or login problems
- Test and evaluate new technology to drive continuous improvement in IT support
- Ensure security and privacy of networks and computer systems
- Provide support, including procedural documentation and relevant reports
- Keep records of repairs and fixes for future reference
- Offer timely technical support and teach users how to utilize computers correctly
- Conduct electrical safety checks on computer equipment to ensure compliance with industry standards
- Support the local team while working closely with the wider international IT function
Requirements
What you’ll need- Associate's or Bachelor's degree in Computer Science, Information Technology or a related field is preferred
- Previous hands-on experience as an IT Support Engineer, IT Technician or in a similar technical support role
- Excellent diagnostic, troubleshooting and problem-solving skills
- Good understanding of computer hardware, software, operating systems and networking fundamentals
- Experience supporting Windows and macOS environments; familiarity with Linux would be an advantage
- Experience with Microsoft 365 and user account administration; familiarity with Active Directory or similar platforms would be an advantage
- Familiarity with IT ticketing systems would be considered an advantage
- Understanding of IT security, data privacy and best practices for maintaining secure systems
- Ability to prioritise multiple technical requests and work independently when required
- Strong organisational skills with attention to detail and accurate documentation
- Excellent communication and interpersonal skills, with a proactive, customer-focused approach
- Relevant IT certifications, such as CompTIA A+, Microsoft certifications or equivalent, will be considered an advantage
Benefits
Comp & perks- Join an industry leader with global brand partnerships and ambitious growth plans
- Be part of a dynamic, collaborative, and results-driven team
- Drive meaningful impact at the intersection of finance and sport
- Competitive remuneration
- Professional development opportunities