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End User Platform Engineer
Tokio Marine HCC. Own the technical investigation and remediation of complex endpoint vulnerabilities across the workstation estate .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Endpoint Engineering and Management, with strong capabilities in vulnerability management, automation using PowerShell, and application packaging through Microsoft SCCM/MECM. Proven ability to analyze security findings and implement effective remediation strategies while ensuring compliance with security policies.
Highest-signal resume keywords
Endpoint EngineeringMicrosoft SCCM/MECMPowerShell AutomationVulnerability ManagementWindows 11 Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Endpoint ManagementApplication PackagingVulnerability RemediationRoot Cause AnalysisPatch ManagementConfiguration ComplianceAdvanced TroubleshootingAnalytical ThinkingChange Control PrinciplesTechnical Documentation
Soft Skills
Stakeholder ManagementWritten CommunicationIndependent WorkCustomer Service
Tools & Technologies
QualysMicrosoft 365Active DirectoryGroup PolicyCitrix Virtual Desktop
Industry Keywords
ITIL Best PracticesIncident ManagementProblem ManagementChange ManagementOperational Efficiency
Tech Stack
Tools & technologiesCitrix
About the role
Key responsibilities & impact- Own the technical investigation and remediation of complex endpoint vulnerabilities across the workstation estate
- Analyse and prioritise findings from Qualys and other approved security platforms
- Perform root cause analysis for vulnerabilities, failed deployments, recurring non-compliance and endpoint health issues
- Design sustainable engineering fixes that reduce repeated manual remediation
- Create, test, peer review and deploy enterprise application packages, security updates and configuration changes through Microsoft SCCM/MECM
- Develop and maintain PowerShell automation for detection, remediation, validation, reporting and operational health checks
- Troubleshoot SCCM/MECM client health, software distribution, content delivery, deployment status and patch installation failures
- Use controlled pilot groups, technical validation and rollback planning to reduce deployment risk
- Work with End User Platform and Security teams on remediation strategy, technical ownership and delivery priorities
- Recommend improvements to packaging standards, deployment controls, vulnerability workflows, reporting and endpoint engineering processes
- Drive automation opportunities to improve remediation speed, consistency, evidence quality and operational efficiency
- Produce technical documentation, remediation records, runbooks, knowledge articles and audit evidence
- Provide progress, risk and dependency updates for vulnerability, compliance and service reporting
- Support remediation across physical workstations, laptops and Citrix virtual desktop environments
- Lead complex endpoint problem investigations and provide senior technical guidance to support colleagues
- Apply ITIL best practice across Incident, Request, Problem and Change management activities
- Perform system administration and advanced troubleshooting within Windows, Active Directory, Group Policy and Microsoft 365 environments
- Ensure solutions comply with TMHCC security policies, technical standards, controls and agreed service levels
- Contribute to endpoint strategy and initiatives improving security, reliability and digital employee experience
- Deliver strong customer service while supporting wider 2nd line operational priorities
Requirements
What you’ll need- Experience in Endpoint Engineering, Desktop Engineering, Endpoint Management or advanced 2nd line support within a medium or large enterprise environment
- Strong experience supporting and engineering Windows 11 enterprise environments
- Demonstrable experience in vulnerability management, risk-based prioritisation and endpoint remediation
- Strong Microsoft SCCM/MECM knowledge, including application packaging, software distribution, patching, collections, deployments, reporting and client troubleshooting
- Strong application packaging and deployment experience, including testing, detection methods, dependencies, supersedence and rollback planning
- Strong PowerShell skills with the ability to design, test, troubleshoot and maintain production-ready automation and remediation scripts
- Experience analysing Qualys findings, or comparable vulnerability management data, and translating results into technical action
- Good experience of Active Directory, Group Policy, Microsoft 365 and related endpoint technologies
- Strong understanding of endpoint security, patch management, configuration compliance and change control principles
- Advanced troubleshooting, analytical thinking and root cause investigation skills
- Experience improving technical processes, defining standards and recommending practical engineering changes
- Excellent stakeholder management, written communication and the ability to work independently across technical teams
Benefits
Comp & perks- Competitive salary
- Employee benefit package
- Equal opportunity employer