Business Analyst II

Tokio Marine North America Services

. Understand and express business needs from multiple perspectives, considering organizational impacts across entire processes .

Posted 10/22/2026full-timeBala Cynwyd • Pennsylvania • United StatesMid-LevelSenior💰 $64,000 - $81,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis, including requirements gathering, process modeling, and data analysis, while effectively facilitating communication between IT teams and business units. Proficient in utilizing various business analysis tools and methodologies, including SDLC in both waterfall and agile environments.

Highest-signal resume keywords

Business Requirements GatheringProcess ModelingData AnalysisSDLC MethodologiesInsurance Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisRequirements ManagementOperational SupportDefect ResolutionFunctional SpecificationsProblem SolvingAnalytical SkillsCustomer Service OrientationInitiative TakingComplex Requirement Decomposition

Soft Skills

Excellent Communication SkillsRelationship BuildingSelf-Starter

Tools & Technologies

ServiceNowAzure DevOpsJiraPolicy DecisionsAdvantageUnqorkIVANSModern Requirements

Certifications & Qualifications

Bachelor's DegreeInsurance Certification

Industry Keywords

Property and Casualty InsuranceUnderwriting FunctionsCommercial Lines InsuranceIndependent Agency Channel

Tech Stack

Tools & technologies

AzureSDLCServiceNow

About the role

Key responsibilities & impact

Understand and express business needs from multiple perspectives, considering organizational impacts across entire processes
Lead, support, and participate in business requirements gathering for projects and enhancements
Apply business analysis tools and techniques, including process modeling, data analysis, and requirements management software
Identify and recommend technology changes that improve efficiency, accuracy, and compliance
Perform operational support activities, including triaging production issues, advocating for business users, and managing defect resolution through deployment
Identify, evaluate, and recommend solution options
Support projects and enhancements through production deployment
Facilitate communication between IT teams, business units, and external vendors
Participate in the full SDLC using waterfall and agile methodologies
Conduct operational support turnover activities and create Quick Reference Guides, Standard Operating Procedures, Release Notes, and other job aids
Build and maintain relationships with IT team members, stakeholders, business units, and senior management
Perform special duties and other assigned projects
Comply with proper internal controls

Requirements

What you’ll need

Bachelor’s degree preferred
Insurance Certification(s) preferred
3+ years’ experience as a Business Analyst
1+ years’ experience supporting underwriting functions in the property and casualty (P&C) insurance sector, or relevant experience in selling, servicing, or underwriting commercial lines insurance policies
Experience with custom developed policy administration systems preferred
Experience with software packages such as Policy Decisions or Advantage considered
Familiarity with technology platforms enabling the independent agency channel, including Unqork and IVANS
Familiarity with service management and requirements tools such as ServiceNow, Azure DevOps (ADO), Modern Requirements, Jira, or other software supportive of Business Analysis
Capable of working independently
Excellent problem solving and analytical skills
Experience writing business requirements and functional specifications
Ability to decompose complex business and data requirements into specifications for developers and other stakeholders
Excellent written and oral communication skills
Strong customer service orientation
Self-starter with proven ability to take initiative with minimal oversight and direction
Knowledge of SDLC for both waterfall and agile methodologies

Benefits

Comp & perks

Competitive benefits package
Bonus eligibility on top of base salary