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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and technical customer support within industrial environments, ensuring successful project execution and high customer satisfaction. Proficient in coordinating cross-functional teams and managing project documentation while maintaining clear communication and adaptability.
Highest-signal resume keywords
Project ManagementTechnical Customer SupportFluency in ItalianExperience with ERP and CRM SystemsDegree in Engineering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project CoordinationTechnical Drawing InterpretationBudget MonitoringRisk IdentificationInstallation RequirementsPlant OperationsRecycling ProcessesContinuous ImprovementCustomer Journey ManagementPost-Cost Calculations
Soft Skills
Customer OrientationClear CommunicationAdaptabilityDisciplined Follow-UpConstructive Risk Escalation
Tools & Technologies
Project Management SoftwareERP SystemsCRM SystemsStandard Reporting Tools
Industry Keywords
Industrial Project CoordinationField ServiceMachineryEnvironmental Process EngineeringProcess Engineering
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage customer projects from contract handover through delivery, installation, commissioning, acceptance, and closure
- Ensure delivery within agreed scope, timeline, budget, and quality expectations
- Review sales inputs, contracts, customer requirements, technical specifications, and project assumptions
- Identify gaps, dependencies, risks, and escalation topics early
- Coordinate customers and internal stakeholders across Sales, Engineering, Supply Chain, Logistics, Service, and external partners
- Provide practical technical guidance on recycling project execution, site readiness, installation requirements, plant layout, and complex project topics
- Monitor project progress, payment milestones, budget status, cost deviations, and post-cost calculations
- Ensure timely follow-up and escalation where needed
- Maintain project documentation, closure reporting, and handover to Service
- Capture lessons learned and drive continuous improvement in project execution, customer experience, and internal ways of working
- Act as the trusted owner of the customer journey and support high customer satisfaction with minimal escalations
Requirements
What you’ll need- Native fluency in Italian
- Strong professional proficiency in English
- Based in Italy, preferably within reasonable access to a major airport
- Willingness to travel approximately 50%, including domestic and occasional international travel
- Experience in project management, industrial project coordination, technical customer support, field service, plant operations, recycling, machinery, or another relevant industrial environment
- Ability to read and interpret technical drawings and understand technical project documentation
- Ability to work with ERP, CRM, project management software, and standard reporting tools
- Degree in a technical or engineering field such as Mechanical Engineering, Electrical Engineering, Industrial Engineering, Environmental Process Engineering, Recycling Engineering, Process Engineering, or a related discipline; equivalent relevant professional experience may also be considered
- Ability to plan, coordinate, follow up, and escalate project activities
- Customer orientation and ability to manage expectations clearly
- Ability to work effectively across Sales, Engineering, Supply Chain, Logistics, Service, plant builders, partners, and customers in a matrix environment
- Clear communication, adaptability, disciplined follow-up, and constructive risk escalation
- Understanding of technical project requirements, drawings, installation logic, and site preparation
Benefits
Comp & perks- Remote work available
- Equal opportunity and inclusive workplace
- Diverse and inclusive environment