Team Lead, Inside Sales

Top Doctors

. Lead, motivate and develop the Inside Sales team, fostering a high-performance culture built on accountability, collaboration and continuous improvement.

Posted 10/27/2026full-timeBarcelona • SpainSenior💰 €28,000 - €32,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching abilities to drive team performance in Inside Sales, with a focus on managing KPIs, improving conversion rates, and ensuring effective pipeline management using CRM tools. Possesses excellent communication skills to foster collaboration and address challenges within a high-performance sales environment.

Highest-signal resume keywords

Inside Sales Team LeadershipSales KPI ManagementCRM Platform ExperienceCoaching and Performance ManagementB2B Sales Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Performance AnalysisLead QualificationObjection HandlingAppointment SettingPipeline ManagementData-Driven Decision MakingOperational Efficiency ImprovementMultichannel Prospecting StrategiesCorrective Action ImplementationSales Conversion Optimization

Soft Skills

Team MotivationConflict ManagementConstructive FeedbackTrust BuildingProblem Solving

Tools & Technologies

Microsoft Dynamics 365AI-Powered Sales ToolsCall AnalyticsQuality Assurance SolutionsDigital Sales Tools

Industry Keywords

HealthcareHealthTechB2B SaaSUK Private Healthcare Market

About the role

Key responsibilities & impact

Lead, motivate and develop the Inside Sales team, fostering a high-performance culture built on accountability, collaboration and continuous improvement.
Manage individual and team performance, provide regular feedback, recognise achievements and address underperformance constructively.
Act as the team's main operational reference, set clear expectations, promote engagement and ensure alignment with business priorities.
Partner with the Commercial Director to align daily activities and decisions with the company's commercial strategy.
Translate business priorities into concrete actions, make autonomous decisions and improve operational efficiency.
Anticipate challenges, propose solutions and escalate critical issues when necessary.
Monitor and analyse commercial KPIs, including call activity, qualified meetings, cancellations, productivity and sales conversion.
Identify performance gaps and implement corrective action plans.
Provide regular performance updates, actionable insights and recommendations to the Commercial Director.
Review sales calls and coach the team in prospecting, lead qualification, objection handling and appointment setting.
Support complex customer interactions and drive improvements in sales techniques, appointment quality and conversion rates.
Oversee daily Inside Sales operations, establish priorities, organise schedules and allocate workloads.
Ensure timely execution of commercial activities and maximise team productivity.
Identify operational inefficiencies and implement improvements.
Ensure CRM accuracy, pipeline quality and adherence to established sales processes.
Use CRM data, call analytics and digital sales tools to monitor activity and identify improvement opportunities.
Promote process discipline, reliable reporting and continuous operational improvement.
Collaborate with Field Sales, Account Managers, Client Managers, Marketing, Revenue Operations and Auditing teams.
Coordinate efforts to improve lead quality, appointment effectiveness and downstream sales conversion.
Facilitate communication between teams and ensure a consistent, efficient customer journey.

Requirements

What you’ll need

Proven experience leading an Inside Sales, SDR or B2B outbound sales team, with responsibility for both people management and commercial results.
Strong leadership and coaching skills, with the ability to motivate teams, manage performance, address underperformance and handle challenging situations professionally.
A hands-on, accountable and business-oriented mindset, with the confidence to make autonomous decisions and translate commercial priorities into effective actions.
Solid experience managing sales KPIs, analysing performance data and implementing corrective actions to improve productivity and conversion.
Strong organisational and problem-solving skills, with the ability to prioritise workloads, anticipate challenges and ensure consistent execution.
Excellent communication and interpersonal skills, including the ability to provide constructive feedback, manage conflict and build trust across teams.
Experience working with CRM platforms and structured sales processes, ensuring accurate reporting and effective pipeline management.
Fluent English (C1 level or above), both written and spoken.
Availability to work on-site at our Barcelona office, with occasional remote working flexibility when required.
Experience in Healthcare, HealthTech or B2B SaaS, particularly within the UK private healthcare market, would be a plus.
Knowledge of Microsoft Dynamics 365, AI-powered sales tools, call analytics or quality assurance solutions would be highly valued.
Familiarity with multichannel prospecting strategies and previous involvement in recruiting, onboarding or scaling commercial teams would also be an advantage.

Benefits

Comp & perks

Real opportunities for professional growth and career development.
On-site working model in our Barcelona office, with occasional remote working flexibility when required.
Full-time schedule: Monday to Thursday, 9:00 am – 6:30 pm, and Friday, 9:00 am – 3:00 pm.
Your birthday off.
Flexible compensation and employee benefits.
Healthcare discounts.
An international, dynamic and collaborative environment.
Leaders who prioritise support, autonomy and personal development.
A team where you'll learn, grow and enjoy the journey together.
Diversity & Inclusion support and recruitment-process adjustments if needed.