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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in multi-unit food and beverage operations, with a focus on strategic direction, performance analysis, and operational excellence. Proven ability to develop talent, drive sales, and ensure exceptional hospitality across multiple venues.
Highest-signal resume keywords
Multi-Unit Operational LeadershipStrategic Action Plan DevelopmentPerformance Metrics AnalysisCoaching and Interpersonal SkillsSales and Profitability Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ExcellencePerformance ReviewSuccession PlanningBusiness AcumenHospitality Standards
Soft Skills
Communication SkillsCoaching SkillsInterpersonal Skills
Industry Keywords
Food and Beverage OperationsLeadership DevelopmentService ExcellenceCross-Functional CollaborationE-Verify
About the role
Key responsibilities & impact- Provide strategic direction, communication, training, and empowerment to Venue Directors of Operations
- Ensure alignment with sales goals, service excellence, and brand standards
- Build and sustain a strong leadership pipeline through succession planning and development initiatives
- Establish goals, monitor progress, and conduct regular performance and development reviews
- Partner with cross-functional teams on enterprise initiatives and shared priorities
- Travel frequently to assigned venues
- Observe operations and provide in-person coaching
- Recognize strong performance and ensure consistent hospitality delivery
- Drive operational excellence, people development, and exceptional hospitality across multiple venues
Requirements
What you’ll need- Must be located in, or willing to relocate to, El Segundo, Montebello, or Ontario
- 3+ years of multi-unit, high-volume operational leadership across multiple states (required)
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred)
- 12+ years of progressive leadership experience in food & beverage operations (preferred)
- Strong business acumen with the ability to develop and execute strategic action plans
- Excellent communication, coaching, and interpersonal skills
- Proven success leading leaders and driving accountability
- Ability to drive sales, profitability, and operational excellence across multiple venues
- Ability to analyze performance metrics and turn insights into action
- Topgolf participates in E-Verify; must be authorized to work in the U.S.
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company/team member match
- Generous PTO package
- Free game play
- Food and retail discounts
- Free mental well-being platform
- Career growth opportunities
- Fun, people-first culture