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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Brand Planning processes, budget management, and operational efficiency improvements, while effectively coordinating testing activities and user onboarding. Proficient in SAP SD, SAP CRM, and ITIL-based service management processes to support business users and enhance documentation practices.
Highest-signal resume keywords
SAP SDSAP CRMITIL-Based Service ManagementBusiness Process DocumentationUser Access Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisBudget ManagementTesting CoordinationProcess ImprovementRequirements DocumentationAnalytical SkillsProblem-Solving SkillsProject Delivery ProcessesChange Management Practices
Soft Skills
Organizational SkillsCommunication SkillsStakeholder CoordinationKnowledge Sharing
Tools & Technologies
Microsoft OfficeExcelPowerPointTeamsTicket Management Platform
Industry Keywords
Consumer Packaged GoodsPlanningBudgetingMarketingSalesFinance
About the role
Key responsibilities & impact- Support Brand Planning processes, marketing investments, budget management (WBS Management), approval workflows, financial planning, and period-end closing (PEC)
- Assist with the documentation and maintenance of business processes
- Identify opportunities to improve processes and operational efficiency
- Support business readiness for new functionalities and releases
- Support projects related to Brand Planning and business transformation programs
- Prepare, coordinate, and execute testing activities under the guidance of senior professionals
- Prepare test data, track defects, follow up with users, and support validations
- Coordinate business users during testing cycles and deployments
- Track project actions, risks, and dependencies
- Support go-live and hypercare activities
- Support user onboarding for PFME and related applications
- Coordinate access requests and role assignments
- Maintain role templates and access governance processes
- Work with Market Role Coordinators on access changes
- Develop and maintain user guides, training materials, and process documentation
- Support onboarding, knowledge transfer, and end-user training
- Maintain documentation repositories and operating procedures
- Promote knowledge sharing and continuous learning
Requirements
What you’ll need- 1 to 3 years of experience as a Business Analyst, Functional Analyst, Application Analyst, or in a similar role
- Experience with SAP SD, SAP CRM, and/or similar commercial planning applications
- Experience supporting business users, documenting requirements, and coordinating operational activities
- Experience with a ticket management platform and practical knowledge of ITIL-based service management processes, including incident, request, problem, change, and defect management
- Strong analytical, organizational, and problem-solving skills
- Ability to coordinate activities across multiple stakeholders and teams
- Strong written and verbal communication skills in English are required
- Proficiency in Microsoft Office, including Excel, PowerPoint, and Teams
- Experience with business processes related to planning, budgeting, marketing, sales, or finance is preferred
- Experience supporting testing activities and business users is preferred
- Familiarity with user access management is preferred
- Experience in the Consumer Packaged Goods (CPG) industry is preferred
- Experience working with global or regional teams is preferred
- Ability to confidently participate in meetings, create documentation, and communicate effectively with regional and global stakeholders is preferred
- Basic knowledge of project delivery processes and change management practices is preferred
