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TOPMIND

Support Analyst / Service Desk / Field Service

TOPMIND

. Join TopMind’s talent pool for future opportunities in IT Support, Service Desk, and Field Service .

Posted 9/29/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Support and Service Desk operations, with a strong focus on user assistance, incident management, and technical troubleshooting. Proficient in installing, configuring, and maintaining technology equipment while adhering to service level agreements.

Highest-signal resume keywords
N1/N2 Service Desk ExperienceUser Assistance and SupportDesktop Support and Hardware TroubleshootingField Service and On-Site SupportIncident and Ticket Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportIncident ManagementEquipment InstallationConfiguration ManagementHardware TroubleshootingService Level AgreementsOperating Systems KnowledgeNetwork Knowledge
Soft Skills
User AssistanceProblem Solving
Tools & Technologies
Corporate Tools
Industry Keywords
IT SupportService DeskField Service

About the role

Key responsibilities & impact
  • Join TopMind’s talent pool for future opportunities in IT Support, Service Desk, and Field Service
  • Provide user assistance and technical support in future assignments
  • Resolve incidents and assist users
  • Support and maintain technology environments
  • Provide local infrastructure support and field services
  • Install, configure, and maintain equipment
  • Manage incidents and tickets within SLAs

Requirements

What you’ll need
  • Experience in N1/N2 Service Desk and technical support
  • Experience providing user assistance and support
  • Experience with desktop support and hardware troubleshooting
  • Experience in Field Service and on-site support
  • Experience as a Dispatcher and in ticket management
  • Experience installing, configuring, and maintaining equipment
  • Knowledge of operating systems, networks, and corporate tools
  • Experience managing incidents and tickets and providing support within SLAs