Customer Service Representative

TOPPAN Group

. Provide exceptional customer support and ensure customer satisfaction .

Posted 10/14/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on customer satisfaction, effective communication, and the ability to manage complex inquiries. Proficient in MS Word and MS Excel, with a customer-centric approach and attention to detail.

Highest-signal resume keywords

Bachelor Degree5+ Years Of Customer Service ExperienceProficient In MS WordProficient In MS ExcelProficient In Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Communication SkillsCustomer-Centric ApproachAttention To DetailOrganizational SkillsAbility To Multi-Task

Industry Keywords

Customer SupportCustomer SatisfactionProcess ImprovementsFast-Paced EnvironmentTimelines Management

About the role

Key responsibilities & impact

Provide exceptional customer support and ensure customer satisfaction
Handle complex customer inquiries and resolve issues
Provide guidance to junior team members
Listen attentively and communicate effectively via various communication channels
Manage customer requirements and respect timelines
Support and initiate process improvements
Participate in special projects as needed
Build positive working relationships with internal and external stakeholders
Take decisive action to address problems and follow up with relevant team members
Work onsite from either the Charlotte (South End) office or the Elk Grove Village, IL facility

Requirements

What you’ll need

Bachelor Degree or 5+ years of Customer Service Experience
Proficient in MS Word
Proficient in MS Excel
Proficient in speaking and writing in Spanish
Strong communication skills
Customer-centric approach
Ability to work in a fast-paced environment
Attention to detail and organizational skills
Ability to manage customer requirements and respect timelines
Well-polished written and verbal communication skills
Strong accuracy working with numbers
Ability to multi-task with fast-moving deadlines
Ability to plan and prioritize workload

Benefits

Comp & perks

Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
401(k) retirement plan with company match
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
Paid time off and holidays
Company-paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
Tuition reimbursement
Competitive pay
Comprehensive Total Rewards package
Reasonable accommodations throughout the application and employment processes