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About the role
Key responsibilities & impact- Connect with potential clients, establishing trust and rapport from the first interaction
- Assess each potential client’s situation and present the best course of action and how TORKLAW can support their journey to justice
- Communicate via phone, text, chat, and email with clarity, empathy, and professionalism
- Perform accurate data entry and maintain diligent follow-up throughout the potential case intake process
- Collaborate in a supportive team environment while working autonomously
- Transition newly retained clients to the team handling their cases
Requirements
What you’ll need- Bilingual (English/Spanish) is required
- Ideally 1+ year of experience in a similar role, or equivalent education
- Computer literate and proficient with standard office productivity software
- Effective team player
- Excellent interpersonal and communication skills
- Strong organizational and multitasking abilities
- Problem-solving ability to handle challenging situations
- Friendly and approachable demeanor
- High school diploma or equivalent preferred
- Previous experience in customer service or administration preferred
Benefits
Comp & perks- Competitive salary plus generous bonus structure
- 12 paid holidays annually
- 10 paid vacation days annually
- 6 paid sick days annually
- Medical insurance
- Optional dental, vision, and life insurance
- 401(k) with a 4% fully vested safe-harbor company match
- Regular team events, happy hours, team-building activities, and holiday parties
- Company-issued laptop upgraded every 3 years — yours to keep afterward