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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of heavy equipment and truck parts, providing exceptional customer service and solutions-oriented support. Possesses strong organizational and problem-solving skills, ensuring effective communication and collaboration across the Toromont Cat network.
Highest-signal resume keywords
Customer Service SkillsKnowledge of Heavy Equipment PartsExpert Problem-Solving SkillsComputer LiteracyExperience in Parts Industry
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Knowledge of DBSKnowledge of CAT SISKnowledge of Parts POPSales SkillsOrder Management
Soft Skills
Self-MotivatedOrganizedTeam-OrientedSolutions-OrientedSafety-Conscious
Certifications & Qualifications
High School Diploma in AccountingPost-College Education in Accounting
Industry Keywords
Customer ExperienceParts IndustryEastern CanadaCollaborationInquiries Management
About the role
Key responsibilities & impact- Respond to customer inquiries by phone, email, and chat
- Advise customers and recommend the right parts
- Follow up on orders, backorders, and credits
- Collaborate with branches across the Toromont Cat network
- Provide fast, professional, solutions-oriented service
- Support customers throughout Eastern Canada as their first point of contact
- Contribute to an exceptional customer experience
Requirements
What you’ll need- More than 3 years of experience in the parts industry
- Excellent customer service and sales skills
- Knowledge of heavy equipment or truck parts (essential)
- Knowledge of DBS, CAT SIS, and Parts POP (an asset)
- Self-motivated, organized, and team-oriented
- High School Diploma or better in Accounting
- Some post-college education or better in Accounting
- Safety-conscious
- Expert computer literacy
- Expert problem-solving skills
Benefits
Comp & perks- Remote work and flexibility
- Health and safety are prioritized
- Ongoing training, development, and advancement opportunities through internal training programs
- Competitive total compensation package, including salary and benefits
- Mobility opportunities across multiple branches in Eastern Canada