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Torq

Customer Success Engineer

Torq

. Guide customers on their automation journey, ensuring seamless solution adoption and long-term success .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in security and automation technologies, with a strong focus on customer success and experience. Proficient in scripting, API integration, and collaboration with cross-functional teams to enhance product offerings.

Highest-signal resume keywords
SOAR/Automation TechnologiesSecurity Operations Centers (SOC)Customer Success EngineeringAPI IntegrationCloud Environments

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SecurityAutomationScriptingAPI IntegrationCustomer Success Engineering
Soft Skills
Exceptional Customer ExperienceCan-Do AttitudeCollaboration
Tools & Technologies
EDRSIEM Technologies
Industry Keywords
Security HyperautomationCustomer FeedbackEmerging Trends

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Guide customers on their automation journey, ensuring seamless solution adoption and long-term success
  • Provide expert technical support and resolve complex challenges
  • Ensure a world-class customer experience
  • Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends
  • Stay current with developments in security and automation to provide cutting-edge client insights
  • Help customers unlock the full potential of Torq’s security hyperautomation platform

Requirements

What you’ll need
  • 2+ years of hands-on experience with SOAR/Automation technologies or a similar role
  • 5+ years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services
  • Proven expertise in security, automation, scripting, and API integration
  • Passion for delivering exceptional customer experiences and a “can-do” attitude in a fast-paced environment
  • Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable
  • Applicants with most, but not all, qualifications are encouraged to apply

Benefits

Comp & perks
  • Equal-opportunity employer committed to diversity
  • Environment where team members are empowered to bring their unique perspectives
  • AI-assisted preparation encouraged for resumes, interviews, research, and written responses