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Torrero

Customer Support Specialist, English, Spanish

Torrero

. Answer incoming customer requests via live chat .

Posted 10/14/2026full-timeRemote • PeruMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer support with a strong focus on communication, problem-solving, and teamwork. Bilingual in English and Spanish, capable of gathering feedback and collaborating with cross-functional teams in a fast-paced environment.

Highest-signal resume keywords
Bilingual Proficiency In English And SpanishCustomer Support ExperienceExcellent Communication SkillsHigh Attention To DetailExperience In Sports Betting/Gambling Industry

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Teamwork SkillsMultitasking AbilitiesIndependenceResponsibilityInitiative
Tools & Technologies
PC Skills
Industry Keywords
Customer RequestsLive ChatProduct MalfunctionsCustomer FeedbackFast-Paced Startup Environment

About the role

Key responsibilities & impact
  • Answer incoming customer requests via live chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions
  • Follow up with customers to ensure basic technical and product-related issues are resolved
  • Gather customer feedback and share it with Product, Sales, and Marketing teams
  • Participate in an international, fast-paced startup environment

Requirements

What you’ll need
  • Proficient in English and Spanish
  • Work experience in support
  • Excellent communication skills
  • Strong teamwork skills
  • Excellent PC skills
  • High attention to detail
  • Multitasking abilities
  • Flexibility to work different shift schedules (day, evening, and night) and weekends
  • Ability to quickly and efficiently solve tasks
  • Independence, responsibility, and initiative
  • Flexible and systematic approach to solving complex problems
  • Experience in sports betting/gambling industry is a plus

Benefits

Comp & perks
  • Competitive compensation
  • 28 paid days off per year
  • Seniority leave
  • Real career opportunities and professional growth
  • Fully remote work
  • Opportunity to work with a great team across the world