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Torrero

Customer Support Specialist, English & Spanish Speaking

Torrero

. Answer incoming requests from customers via live chat .

Posted 10/14/2026full-timeRemote • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer support with strong communication skills in English and Spanish, while effectively gathering feedback and resolving technical issues in a fast-paced environment. Capable of multi-tasking and adapting to various shift schedules, with a focus on detail and problem-solving.

Highest-signal resume keywords
Bilingual Proficiency in English and SpanishCustomer Support ExperienceExcellent Communication SkillsHigh Attention to DetailExperience in Sports Betting/Gambling Industry

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Teamwork SkillsMulti-tasking AbilitiesIndependenceResponsibilityInitiative
Tools & Technologies
PC Skills
Industry Keywords
Customer FeedbackProduct MalfunctionsTechnical IssuesStartup EnvironmentFlexible Work Schedule

About the role

Key responsibilities & impact
  • Answer incoming requests from customers via live chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions
  • Follow up with customers to ensure basic technical and product-related issues are resolved
  • Gather customer feedback and share it with Product, Sales, and Marketing teams
  • Participate in an international, fast-paced startup environment

Requirements

What you’ll need
  • Proficient in English and Spanish languages
  • Work experience in support
  • Excellent communication skills
  • Strong teamwork skills
  • Excellent PC skills
  • High attention to detail
  • Multi-tasking abilities
  • Flexible to work in different shift schedules (day, evening, and night) and on weekends
  • Ability to quickly and efficiently solve tasks
  • Independence, responsibility, and initiative
  • Flexible and systematic approach to solving complex problems
  • Experience in sports betting/gambling industry is a plus

Benefits

Comp & perks
  • Competitive compensation
  • 28 paid days off per year
  • Seniority leave
  • Real career opportunities and professional growth
  • Fully remote job
  • The great team across the world