Senior Regional Service Specialist

Toshiba Business

. Provide formal classroom instruction and onsite and telephone support/consultation to EID Dealer/Distributors and end users .

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $87,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and training for Toshiba products, with a strong focus on resolving escalated technical issues and developing training content. Proficient in delivering formal instruction and maintaining effective communication with Dealers and Distributors.

Highest-signal resume keywords

Technical Support on MFPsTraining/Instruction ExperienceEscalated Technical Issue ResolutionMicrosoft Office ProficiencyBachelor’s Degree or Equivalent

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Engineering ExperienceRepair and Maintenance ExperienceBasic Computer Hardware KnowledgeTechnical Training DevelopmentProcess Documentation

Soft Skills

Strong Written Communication SkillsStrong Verbal Communication SkillsExcellent Time Management SkillsAbility to Work AutonomouslyProfessional Appearance and Demeanor

Tools & Technologies

Handheld ComputerPhoneLaptop

Industry Keywords

Toshiba ProductsEID EquipmentDealer/Distributor SupportTABS Technical TrainingService Level Agreements

About the role

Key responsibilities & impact

Provide formal classroom instruction and onsite and telephone support/consultation to EID Dealer/Distributors and end users
Provide escalated technical service, support, and expertise for Toshiba products
Create process documentation and onboard and certify Dealers and domestic Distributors
Translate customer needs into viable technical solutions, support, and training
Resolve escalated technical and non-technical problems for Toshiba products
Instruct Dealer and Distributor staff on Toshiba products and technical issue resolution
Assess problems, determine educational approaches, and escalate issues as required
Document and assess data and advise management on escalated issue trends
Conduct formal technical training, including evaluation, testing, grading, and certification
Develop training content and collaborate with the Curriculum Development Department
Deliver Monthly Technical Seminars and bi-Monthly Breakfast Seminars
Maintain current knowledge of technology used in EID equipment and offerings
Attend TABS Technical Training Schools and transfer knowledge to Dealer/Distributor staff
Conduct dealer, distributor, and prospective dealer/distributor visits
Support resolution of dealer issues pertaining to TABS and meet visit/contact KPIs
Identify problem areas and advise management on corrective action
Set up and maintain EID products for internal TABS use or resale
Inspect, evaluate, and report on damaged equipment at warehouses and dealer/distributor locations
Document technical problems for management, including support for the TABS TQC Program
Support the Client Services Team with escalations involving device performance and dealer compliance with Toshiba Service Level Agreements
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor’s Degree or Equivalent
Minimum of 5 years of Technical Engineering experience
Technical Support on MFP’s and networked products solving technical problems
Training/Instruction experience, including Formal Classroom, Certification Training, Webinars and 1:1
Technical Training preferred but not required
Experience handling escalated (Tier 2 or Tier 3) technical issues
Applicable repair and maintenance experience
Strong written and verbal communication skills
Ability to provide technical guidance and consultation effectively
Proficient in Microsoft Office
Basic computer hardware knowledge, including HW connectivity
Ability to transfer technical service knowledge to Dealer/Distributor staff and customers
Ability to travel extensively
Ability to use appropriate technology for the position, including handheld computer, phone, and laptop
Demonstrated ability to work autonomously
Excellent time management and prioritization skills
Ability to work well with customers and exhibit professional appearance and demeanor

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) plan with match
Company provided life insurance
Employee Assistance Programs
Pre-tax spending accounts
Pet insurance
Employee discounts
Generous paid holidays
Vacation days
Sick/personal business/volunteer days
Opportunities for career growth within a global technology organization