Compliance Operations Coordinator

Tower Water

. Maintain accurate customer records, compliance documents, certificates, reports, and internal trackers .

Posted 10/17/2026full-timeSomerset • New Jersey • United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills, attention to detail, and effective communication abilities while managing customer records and compliance documentation. Proficient in data entry and familiar with various software tools to support workflow and compliance processes.

Highest-signal resume keywords

Customer ServiceData EntryCompliance DocumentationMicrosoft Office SuiteOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCompliance DocumentationRecordkeepingWorkflow ManagementDocument Preparation

Soft Skills

Attention to DetailTime ManagementClear CommunicationCustomer-Focused ApproachAbility to Follow Procedures

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft TeamsCRM Software

Industry Keywords

Legionella ComplianceEnvironmental ServicesPublic HealthWater TreatmentRegulated Operations

About the role

Key responsibilities & impact

Maintain accurate customer records, compliance documents, certificates, reports, and internal trackers
Review, process, distribute, and upload Legionella results and required documentation using established workflows and portals
Monitor deadlines and workflow status, follow up on missing information, and escalate technical or compliance concerns appropriately
Provide requested records to customers, staff, and authorized officials while documenting notifications and completed actions
Serve as a professional point of contact for routine customer questions, documentation requests, portal assistance, and service information
Monitor assigned inboxes and telephone communications; respond, route, or escalate requests according to established procedures
Prepare, proofread, and format agreements, proposals, contracts, reports, letters, meeting notes, and other business documents
Complete data entry, filing, recordkeeping, routine reporting, and follow-up on outstanding documents and customer requests
Follow up on outstanding contracts, agreements, proposals, renewals, and required customer documentation
Communicate approved new services, compliance programs, and service enhancements to existing and prospective clients
Collect and document customer feedback, concerns, and service requests and coordinate follow-up with appropriate internal teams
Participate in weekly internal and customer-facing meetings, provide status updates, document commitments, and track action items
Maintain office and sampling-supply inventory and support organization and readiness of assigned office locations
Assist with Water Management Plan preparation, standard operating procedures, work instructions, templates, and support documentation
Collaborate with Operations, Compliance, Sales, Technical, field staff, vendors, affiliate companies, customers, and government contacts
Participate in cross-training and provide administrative or compliance support during absences, peak periods, or business growth
Support scheduling records and communicate service information as needed; the role does not include dispatching field personnel, assigning sampler routes, or making real-time field deployment decisions

Requirements

What you’ll need

High school diploma or equivalent required
Entry-level candidates are welcome; administrative, customer service, environmental services, or compliance experience is helpful but not required
Strong organization, time management, attention to detail, and ability to manage multiple deadlines
Clear, professional written and verbal communication with a customer-focused approach
Comfort with data entry, electronic records, web portals, and Microsoft Word, Excel, Outlook, and Teams
Ability to follow procedures, work independently and collaboratively after training, and escalate questions appropriately
Ability to travel between assigned offices or attend occasional customer or field visits as required
Experience with CRM, document-management, accounting, workflow-automation, or compliance software preferred
Familiarity with QuickBooks, Adobe Acrobat, Microsoft Copilot, or form-building tools preferred
Interest in water treatment, Legionella compliance, environmental services, public health, or regulated operations preferred
Familiarity with Microsoft Office Suite, including Word, Excel, Outlook, Teams, and Copilot
Familiarity with company CRM, accountability, workflow-automation, document-management, and PDF tools
Ability to use customer and government compliance portals
Ability to perform extended computer, document-review, telephone, and email work
Ability to work occasional overtime based on business or compliance needs

Benefits

Comp & perks

Medical, dental and vision benefits with generous employer contributions
401k with 4% matching
10 vacation and 5 sick days per year with progressing vacation based on years of service
8 paid holidays
Pretax benefits such as FSA or HSA accounts
Company paid life insurance and short-term disability coverage
Laptop, phone and monitor for home use
Quarterly conversations with your manager
All staff meetings and fun events
Additional benefits through our PEO
After training, there will be remote work options with 3 days on site and 2 days remote
Employee Assistance Program
Access to training database