MSR/Teller, Receptionist Hybrid

TowneBank

. Welcome members to TowneBank, determine the nature of their business, and direct them to the appropriate person or department .

Posted 10/16/2026full-timeRaleigh • North Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to accurately process monetary transactions and maintain cash drawer balance. Familiarity with bank software and compliance with federal regulations, including Anti-Money Laundering and the Bank Secrecy Act, is essential.

Highest-signal resume keywords

Customer Service ExperienceMonetary Transaction ProcessingBank Software ProficiencyCash Drawer BalancingAnti-Money Laundering Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Monetary Transaction ProcessingCash Drawer BalancingBasic Computer SkillsBank Software ProficiencyCheck-Cashing PoliciesData AnalysisDocumentation Preparation

Soft Skills

Excellent CommunicationTeam PlayerPunctualityProfessional AppearanceFlexibility to Learn

Tools & Technologies

OutlookExcelWordBank Software Programs

Industry Keywords

Customer ServiceBranch OperationsAnti-Money LaunderingBank Secrecy ActMember ServiceTeller Experience

About the role

Key responsibilities & impact

Welcome members to TowneBank, determine the nature of their business, and direct them to the appropriate person or department
Operate the branch telephone line, transfer callers, and take messages
Maintain familiarity with TowneBank locations, hours, telephone numbers, and personnel to answer routine questions
Handle monetary transactions, enter them into bank software, and provide receipts
Follow the Bank’s security guidelines
Apply check-cashing policies, procedures, and federal laws to verify checks, cash, and documents
Review member accounts and make appropriate transaction decisions
Balance the cash drawer daily
Promote TowneBank products and services
Provide service to members in person, by phone, and by email
Maintain professional appearance and behavior
Handle other assigned branch duties

Requirements

What you’ll need

Minimum of 12 months customer service experience with a single employer
Basic computer skills including Outlook, Excel, Word and Bank software programs
Flexibility to learn and grow as new systems or processes emerge
Ability to keep cash drawer in balance on a daily basis
Ability to accurately process monetary transactions in a timely fashion
Proven ability to give members excellent service in person, on the phone, and by email
Ability to work as an integral team player
Punctuality is a must
Prior receptionist experience desired
Prior member service/teller experience desired
Ability to express or exchange ideas by spoken word, via email and verbally
Ability to exert up to 50 pounds of force occasionally
Close visual acuity for analyzing data, viewing a computer terminal, reading, and preparing documentation
Must obey applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA)

Benefits

Comp & perks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities