Customer Service Representative, Banking

TP-LINK Deutschland GmbH

. Provide competent and friendly advice to customers .

Posted 9/30/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and empathy. Proficient in handling customer inquiries and maintaining accurate documentation in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsVery Good Written And Spoken GermanGood Computer SkillsFlexibility To Work Full Service Period

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyFriendly And Approachable Manner

Industry Keywords

Online Banking SupportCustomer Account ManagementAdministrative TasksDatabase DocumentationIPv4 Standard

About the role

Key responsibilities & impact

Provide competent and friendly advice to customers
Answer specialized questions by phone, email, and chat
Process requests carefully and in accordance with established procedures
Document activities in the database
Handle and independently maintain customer account-related requests
Provide customer support for online banking

Requirements

What you’ll need

Excellent communication skills and empathy
Friendly and approachable manner
Very good written and spoken German
Experience in customer service and administrative tasks is an advantage
Flexibility to work throughout the full service period, Monday to Sunday, 7:00 a.m.–11:00 p.m.
Good computer skills
Internet provider must support the IPv4 standard

Benefits

Comp & perks

Professional onboarding through training and ongoing development
Punctual fixed salary plus performance-based compensation
28 days of paid vacation
Digital time tracking
Pleasant working atmosphere – informal “du” communication from interns to the CEO
Exclusive shopping discounts with more than 500 partner companies