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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong ownership and accountability for managing customer portfolios, ensuring accurate payment allocation, and resolving discrepancies. Proficient in communication and problem-solving, with a focus on maintaining organized documentation and meeting deadlines.
Highest-signal resume keywords
Collections ExperienceAccounts Receivable ManagementMicrosoft Excel ProficiencySAP SD ExperienceStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ReceivablePayment AllocationDiscrepancy ResolutionInvoice ManagementData Reconciliation
Soft Skills
Attention to DetailAnalytical ThinkingOrganizational SkillsProactive Problem-SolvingCustomer Communication
Tools & Technologies
Microsoft OfficeSalesforceSAP SD
Industry Keywords
Customer Portfolio ManagementPayment DeductionsBalance ConfirmationAudit-Ready DocumentationEuropean Language Proficiency
About the role
Key responsibilities & impact- Manage and take end-to-end ownership of an assigned customer portfolio across Central, Eastern and South-Eastern Europe
- Monitor incoming payments daily and ensure correct allocation to open accounts receivable items and clearing
- Communicate payment specifications and coordinate with the Cash Application team
- Proactively contact customers about overdue invoices, claims, payment deductions and disputed items
- Investigate and resolve discrepancies with customers and internal stakeholders, including Sales, Order Fulfilment, Consumer Care and Finance
- Reconcile open balances with customers and obtain balance confirmations when required
- Follow up on open queries, remind customers and internal stakeholders of required actions, and escalate urgent issues
- Keep portfolio documentation complete and audit-ready
- Provide invoices, supporting documents and payment histories on time
- Support reporting and occasional ad hoc activities
Requirements
What you’ll need- At least a secondary-school education; field of study is not important
- Advanced English and excellent written and spoken communication skills
- Confident working knowledge of Microsoft Office, particularly Excel, including pivot tables and VLOOKUP
- Strong attention to detail, analytical thinking and a systematic approach to work
- Proactive approach to problem-solving and a sense of urgency
- Strong organizational skills and ability to manage priorities and meet deadlines
- Ownership and accountability for the assigned portfolio
- Ability to communicate patiently, confidently and constructively with customers and internal stakeholders
- Previous experience in Collections, Customer Service or AR/AP Accounting is valuable but not essential
- Experience with SAP SD is an advantage
- Experience with Salesforce is an advantage
- Knowledge of another European language is an advantage
Benefits
Comp & perks- Quarterly bonus scheme
- 26 days of annual leave
- 4 sick days per year
- Hybrid working model with three days in the office and two days working from home per week
- Opportunity to work from abroad for up to one month per year
- Flexible working hours, with the option to start between 7:00 and 9:00
- Public transport and meal allowances
- MultiSport card available from the first month
- Employee discounts on Philips products
- Company laptop and mobile phone with a corporate SIM card for both work and personal use
- Online learning through GoodHabitz
- Opportunities to learn from other teams, including job shadowing
- Regular team-building activities and company events
- Friendly, open-minded team and supportive manager