Quality Assurance Analyst

TPC

. Perform hands-on functional testing of web-based and digital applications across new features, enhancements, and bug fixes .

Posted 10/20/2026full-timeEl Segundo • California • United StatesJuniorMid-Level💰 $65,000 - $77,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in functional testing of web-based applications, including the creation and execution of test cases and scenarios, while effectively communicating with cross-functional teams. Proficient in managing testing processes, defect tracking, and ensuring quality assurance in fast-paced environments.

Highest-signal resume keywords

Functional TestingTest Case CreationDefect TrackingAgile/Scrum MethodologiesSQL and Relational Database Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Test Scenario DevelopmentRegression TestingIntegration TestingUser Acceptance Testing (UAT)Acceptance Criteria DefinitionAnalytical SkillsTroubleshootingTest Data ManagementSoftware Development Lifecycle (SDLC)Automated Testing Exposure

Soft Skills

Strong Communication SkillsOrganizational SkillsCollaborative Team PlayerAttention to DetailCritical Thinking

Tools & Technologies

JiraNotionConfluenceSlackZendeskIntercomFreshdeskBrowser Developer ToolsAI-Assisted QA ToolsTicketing Systems

Industry Keywords

SaaSB2B PlatformsAdvertisingFinancePayment ApplicationsTransaction-Based ApplicationsMediaProduction WorkflowsRole-Based Access TestingData-Heavy Applications

Tech Stack

Tools & technologies

SDLCSQL

About the role

Key responsibilities & impact

Perform hands-on functional testing of web-based and digital applications across new features, enhancements, and bug fixes
Review product requirements and user stories to understand intended functionality, business rules, and expected outcomes
Partner with Product Managers, Business Analysts, developers, and business users to clarify requirements and identify potential gaps or edge cases
Work directly with users and subject matter experts to understand current workflows, business processes, and real-world use cases
Translate business workflows and user stories into comprehensive test scenarios, test cases, and acceptance criteria
Identify positive, negative, boundary, and edge-case testing scenarios
Create and maintain test data needed to validate functionality across different scenarios, user types, and workflows
Execute functional, regression, integration, and exploratory testing
Validate application behavior across different user roles, permissions, workflows, and data conditions
Identify, reproduce, document, and track defects through resolution
Write clear bug reports with reproducible steps, expected versus actual results, supporting screenshots or documentation, severity/impact, and relevant test data
Work closely with Engineering to reproduce issues, answer questions, validate fixes, and perform regression testing
Communicate testing progress, defects, risks, and blockers to technical and non-technical stakeholders
Participate in Agile ceremonies such as sprint planning, backlog refinement, stand-ups, demos, and retrospectives
Support User Acceptance Testing (UAT), including helping business users understand what to test and capturing and triaging feedback
Help continuously improve QA processes, test coverage, documentation, and overall product quality

Requirements

What you’ll need

2+ years of experience in customer support, client success, or technical support role, preferably within a SaaS or technology platform environment
Interest in advertising, production and/or finance
Demonstrated ability to troubleshoot and resolve software or platform issues independently and under time constraints
Strong written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users
Proven ability to manage multiple priorities and maintain SLA compliance in a fast-paced environment
High attention to detail and strong organizational skills
Collaborative team player with the ability to work cross-functionally with Engineering, Product, and Account Management teams
Comfortable working a hybrid schedule with 2 days per week on-site at our Los Angeles office and occasional collaborative days in El Segundo
Experience with client onboarding workflows or implementation support for a B2B platform
Familiarity with tiered support models (Tier 1 / Tier 2 / Tier 3) and escalation best practices
Background in creating and maintaining help documentation, knowledge bases, or training materials
Exposure to basic technical concepts such as APIs, data integrations, or web-based platforms
Experience using project management or internal collaboration tools such as Jira, Notion, Confluence, or Slack
Experience working within ticketing systems such as Zendesk, Intercom, Freshdesk, or similar platforms
Bachelor's degree in Business, Communications, Information Technology, or a related field (or equivalent experience)
1+ year of hands-on QA/testing experience with web-based, SaaS, or other digital applications
Experience creating and executing test cases and test scenarios
Ability to read and understand user stories, business requirements, and functional specifications
Experience defining or contributing to clear, testable acceptance criteria
Strong analytical and critical-thinking skills with the ability to identify scenarios that may not be explicitly documented
Experience creating and managing test data
Ability to effectively reproduce, document, prioritize, and communicate software defects
Understanding of the software development lifecycle (SDLC) and basic QA methodologies
Familiarity with Agile/Scrum product development environments
Ability to communicate effectively and build positive working relationships with Product, Engineering, and business users
Comfortable working independently while knowing when to escalate questions, risks, or blockers
Organized and able to manage testing across multiple features or workstreams
Basic SQL and relational database experience, including the ability to query data to validate application behavior
Experience testing financial, payment, invoicing, accounting, lending, or other transaction-based applications
Experience with Commercial, Advertising, Media, or Production-related applications and workflows
Experience testing role-based access, approval workflows, dashboards, reporting, or data-heavy applications
Exposure to automated testing tools or frameworks
Interest or experience using AI-assisted tools for QA
Basic understanding of browser developer tools and troubleshooting web applications
Familiarity with testing integrations between multiple applications or third-party services

Benefits

Comp & perks

Competitive salary of $65,000 - $77,000 annually, commensurate with experience
Full-time position with hybrid work schedule that includes 2 days per week onsite in our Los Angeles office
Collaborative, supportive team culture with opportunities to grow
Comprehensive benefits package