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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in logistics coordination and customer management, with a strong focus on operational efficiency and process improvement. Proven ability to thrive in fast-paced environments while maintaining attention to detail and delivering exceptional customer experiences.
Highest-signal resume keywords
Logistics CoordinationCustomer Management SkillsOperational Efficiency ImprovementExcellent Communication SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementOperational TroubleshootingStandard Operating Procedures DevelopmentTime ManagementTask Prioritization
Soft Skills
Customer EmpathyProblem-SolvingGritPositive AttitudeOwnership Mentality
Tools & Technologies
Traba AppInternal Systems
Industry Keywords
Fast-Growth CompanyTrack & TraceLogistics CoordinationMarketplace OperationsWorker Support
Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Monitor Traba's daily live operations and ensure marketplace shifts are executed flawlessly
- Prepare for and troubleshoot operational issues in real time
- Coordinate with the Territory Operations Manager to understand customer needs and shape daily operations
- Ensure positive, trusted experiences for workers before, during, and after shifts
- Resolve worker support issues promptly to ensure customer satisfaction
- Communicate with and manage workers to deliver the number of workers clients require
- Ensure workers clock in and out correctly for accurate payment
- Identify opportunities to improve processes, tooling, and product efficiency
- Support forward-filling or worker-vetting initiatives as needed
- Build and continuously improve standard operating procedures
- Learn and master multiple internal systems
- Help workers use the Traba app and handle sensitive, complex user-facing platform issues
Requirements
What you’ll need- 2+ years of professional experience at a fast-growth company in track & trace, logistics coordination, or a similar role
- Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
- Ownership mentality and strong work ethic
- Enthusiastic and positive attitude with strong customer empathy and care for workers
- Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
- Grit and willingness to tackle hands-on work
- Excellent verbal and written communication skills
- Attention to detail balanced with swift execution
- Ability to thrive in a fast-paced and ambiguous environment
- Excellent organization, time management, and prioritization skills
- Flexibility to work rotating shifts, including early mornings, weekends, weekdays, and weeknights
- Must be paid as an independent contractor and be responsible for corresponding income taxes because Traba is not active in the worker's country
Benefits
Comp & perks- Competitive pay with opportunity to grow into bigger responsibilities and rewards
- Opportunity to work with a highly competent team to grow yourself as a professional
- Remote work arrangement indicated in the job details
- Flexible rotating shifts, including early mornings, weekends, weekdays, and weeknights