Business Operations Specialist – Live Operations

Traba

. Monitor Traba's daily live operations and ensure marketplace shifts are executed flawlessly .

Posted 10/10/2026contractRemote • ColombiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer management skills, including problem-solving and relationship building, while effectively coordinating daily operations and ensuring positive worker experiences. Proficient in managing multiple tasks under pressure and improving operational processes.

Highest-signal resume keywords

Customer Management SkillsProblem-SolvingExcellent Communication SkillsAttention to DetailTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Ownership MentalityStrong Work EthicEnthusiastic AttitudeCustomer EmpathyGrit

Tools & Technologies

Traba AppInternal Systems

Industry Keywords

Fast-Growth CompanyMarketplace OperationsWorker SupportStandard Operating ProceduresShift Execution

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Monitor Traba's daily live operations and ensure marketplace shifts are executed flawlessly
Prepare and troubleshoot in real time to support shift execution
Coordinate with the Territory Operations Manager to align daily operations with customer needs
Ensure positive, trusted experiences for workers before, during, and after shifts
Resolve worker support issues promptly to maintain customer satisfaction
Communicate with and manage workers to deliver the staffing levels clients require
Ensure accurate worker clock-in and clock-out times for payment
Identify opportunities to improve processes, tooling, and product efficiency
Support forward-filling and worker-vetting initiatives as needed
Build and continuously improve standard operating procedures
Learn and master multiple internal systems
Help workers use the Traba app and handle sensitive, complex user-facing platform issues

Requirements

What you’ll need

2+ years of professional experience at a fast-growth company in a customer success, business support or similar role
Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
Ownership mentality and strong work ethic
Enthusiastic and positive attitude with strong customer empathy and care for workers
Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
Grit and willingness to tackle hands-on work
Excellent verbal and written communication skills
Attention to detail balanced with swift execution
Ability to thrive in a fast-paced and ambiguous environment
Excellent organization, time management, and prioritization skills
Flexibility to work rotating shifts, including early mornings, weekends, weekdays, and weeknights

Benefits

Comp & perks

Competitive pay with opportunity to grow into bigger responsibilities and rewards
Opportunity to work with a highly competent team to grow yourself as a professional
Rotating shifts including early mornings and weekends as well as regular weekdays and weeknights
Entire compensation paid as an independent contractor, with responsibility for paying corresponding income taxes