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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in logistics coordination and operational management, with a strong focus on customer satisfaction and process improvement. Capable of thriving in fast-paced environments while effectively managing multiple tasks and maintaining attention to detail.
Highest-signal resume keywords
Logistics CoordinationCustomer Management SkillsOperational Issue TroubleshootingProcess ImprovementExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ManagementProcess ImprovementStaffing CoordinationTime ManagementAttention to Detail
Soft Skills
Customer EmpathyProblem-SolvingGritPositive AttitudeOwnership Mentality
Tools & Technologies
Traba AppInternal Systems
Industry Keywords
Track & TraceFast-Growth CompanyLogistics CoordinationMarketplace Operations
Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Monitor Traba's daily live operations and ensure marketplace shifts are executed flawlessly
- Prepare for and troubleshoot operational issues in real time
- Coordinate with the Territory Operations Manager to meet each customer's needs
- Ensure positive, trusted worker experiences before, during, and after shifts
- Resolve worker support issues promptly to maintain customer satisfaction
- Communicate with and manage workers to deliver required staffing levels
- Ensure accurate worker clock-in and clock-out times for payment
- Identify opportunities to improve processes, tooling, and product efficiency
- Support forward-filling and worker-vetting initiatives as needed
- Build and continuously improve standard operating procedures
- Learn and use multiple internal systems
- Help workers use the Traba app and handle sensitive, complex platform issues
Requirements
What you’ll need- 2+ years of professional experience at a fast-growth company in track & trace, logistics coordination, or a similar role
- Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
- Ownership mentality and strong work ethic
- Enthusiastic and positive attitude with strong customer empathy and care for workers
- Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
- Grit and willingness to tackle hands-on work
- Excellent verbal and written communication skills
- Attention to detail balanced with swift execution
- Ability to thrive in a fast-paced and ambiguous environment
- Excellent organization, time management, and prioritization skills
- Ability to work as an independent contractor and be responsible for corresponding income taxes
Benefits
Comp & perks- Competitive pay with opportunity to grow into bigger responsibilities and rewards
- Opportunity to work with a highly competent team to grow yourself as a professional
- Flexible rotating shifts, including early mornings, weekends, weekdays, and weeknights