Customer Success Specialist

Traba

. Provide rapid and responsive assistance to businesses on time-sensitive workforce issues .

Posted 10/26/2026full-timeRemote • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing multiple priorities in a fast-paced environment. Proficient in providing exceptional customer experiences and resolving operational issues effectively.

Highest-signal resume keywords

Customer Success ExperienceOperational Issue ResolutionStrong Organizational SkillsExcellent Communication SkillsProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention To DetailOwnership MentalityEnthusiastic AttitudeEmpathyAbility To Execute Swiftly

Tools & Technologies

Traba PlatformInternal Systems

Industry Keywords

Workforce IssuesSchedulingShift ManagementStandard Operating ProceduresFast-Growing Company

About the role

Key responsibilities & impact

Provide rapid and responsive assistance to businesses on time-sensitive workforce issues
Oversee daily activities for smooth scheduling and shift management
Proactively resolve operational issues
Serve as a trusted point of contact for businesses
Provide solutions aligned with customer needs
Collaborate with internal teams to improve workflows
Develop standard operating procedures
Resolve standard customer requests, representing approximately 80% of tickets
Partner with Biz Ops on complex scenarios, representing approximately 20% of tickets
Use internal systems to monitor requests and troubleshoot issues
Help businesses understand and navigate the Traba platform
Work rotating shifts to provide consistent support coverage as operations expand to 24x7

Requirements

What you’ll need

1+ years of professional experience in customer success, business support, or a similar role within a fast-growing company
Proven ability to manage multiple priorities while meeting tight deadlines
Strong organizational skills and attention to detail
Ability to execute swiftly
Proactive approach to problem-solving
Ownership mentality
Enthusiastic attitude and commitment to exceptional customer experiences
Strong empathy and care for customers and workers
Excellent verbal and written communication skills
Ability to work rotating schedules, including early mornings, late nights, weekends, and holidays
Ability to work in a fast-paced, ambiguous environment and balance multiple tasks under pressure

Benefits

Comp & perks

Competitive pay with opportunities for growth and career development
Flexible work arrangements with rotating shifts, including early mornings, late nights, and weekends
Opportunity to shape a new function within a fast-growing tech company
Collaboration with a highly competent, driven team
Experience working at a fast-growing technology company