Digital Client Success Advisor

Trackforce Valiant + TrackTik

. Drive scalable customer success outcomes across a high-volume portfolio through digital-first engagement strategies .

Posted 10/14/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer success through digital engagement strategies, focusing on customer adoption and retention metrics. Proficient in utilizing data and automation tools to enhance customer health and streamline interactions.

Highest-signal resume keywords

Customer Success ManagementDigital Engagement StrategiesData AnalysisAutomation ToolsCustomer Retention

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Industry Keywords

Gross Renewal RetentionNet RetentionCSQL GenerationCustomer Lifecycle ManagementHigh-Volume Portfolio Management

About the role

Key responsibilities & impact

Drive scalable customer success outcomes across a high-volume portfolio through digital-first engagement strategies
Ensure customers adopt the platform effectively and achieve desired outcomes
Contribute positively to Gross Renewal Retention, Gross Retention, Net Retention, and CSQL generation
Use data, automation tools, and structured digital programs to proactively manage customer health
Support renewals while minimizing the need for high-touch interactions
Execute digital and automated engagement strategies throughout the customer lifecycle

Requirements

What you’ll need

Experience, qualifications, and prerequisites are not specified in the provided posting text

Benefits

Comp & perks

Hybrid and flexible work model
Three weeks of vacation starting in your first year
Paid sick days & family obligation days
Comprehensive health & dental coverage from Day 1
24/7 telemedicine access
Mental health & wellness support
Life insurance, AD&D, long-term disability & critical illness coverage
RRSP & DPSP with employer matching
Employee referral bonus
Paid volunteer day & recognition programs