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Change Management Analyst
Trade Technology. Manage the end-to-end Change Management process, ensuring compliance with established policies and procedures .
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Manage the end-to-end Change Management process, ensuring compliance with established policies and procedures
- Perform quality reviews of change requests in the ITSM tool
- Validate impact, risks, owners, implementation and testing plans, evidence, and rollback strategy
- Classify changes by criticality and category
- Manage the corporate change calendar, identifying scheduling conflicts and operational risks
- Organize, schedule, and lead CAB meetings
- Record decisions, approvals, rejections, and conditions
- Monitor the execution of approved changes and the closure of records
- Manage emergency changes and support emergency CABs
- Track failed changes, rollbacks, or changes impacting production
- Support and lead post-implementation reviews (PIRs)
- Generate Change Management metrics and management reports
- Monitor success, failure, compliance, and process-adherence metrics
- Identify continuous improvement opportunities based on ITIL best practices
- Serve as a point of reference and provide support to technical teams on Change Management
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Information Systems, Computer Science, Computer Engineering, or a related field
- Experience with Change Management processes
- Experience working with ITSM tools
- Knowledge of ITIL and IT service governance
- Experience leading meetings and aligning multidisciplinary teams
- Knowledge of risk management and operational controls
- ITIL Foundation certification is a plus
- Experience with ServiceNow, GLPI, Jira Service Management, or similar tools is a plus
- Knowledge of Incident and Problem Management is a plus
- Experience working in critical infrastructure, systems, or IT operations environments is a plus
- Experience with performance metrics and management dashboards is a plus
- Strong organizational skills and attention to detail
- Analytical and critical-thinking mindset
- Clear and objective communication
- Negotiation and influencing skills
- Sense of urgency and ability to prioritize
- Conflict-management skills
- Proactivity and a continuous-improvement mindset
- Ability to work under pressure in critical situations
Benefits
Comp & perks- Support for professional training and development through courses, events, certifications, and learning paths
- Flash card with monthly credits for food and meals
- Corporate health insurance after permanent employment
- Dental insurance with no monthly premium after permanent employment
- Career and professional development plan, including coaching, goals, regular feedback, and growth opportunities
- Galácticos credits for access to R2D2, a refrigerator stocked with beverages
- Company-paid life insurance
- Semiannual performance bonus program based on performance and metrics, after permanent employment
- Qulture.Rocks platform for feedback, goals and OKRs, individual development plans (IDPs), recognition, priorities, and professional tracking