Customer Success Analyst

TradingHub

. Develop a deep understanding of TradingHub's products and customer usage .

Posted 10/5/2026full-timeSingapore • SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical abilities and problem-solving skills to enhance customer success while effectively collaborating with product and engineering teams. Proficient in programming languages and equipped with a solid understanding of financial markets to support customer onboarding and issue resolution.

Highest-signal resume keywords

SQLPythonC#Customer SupportAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLPythonC#Analytical AbilitiesProblem SolvingData AnalysisCustomer OnboardingProcess ImprovementAttention to DetailSTEM Degree

Soft Skills

Interpersonal SkillsCommunication SkillsCurious MindsetProactive LearningResults-Focused

Industry Keywords

Financial MarketsCustomer SuccessSupport IssuesStakeholder CollaborationBest-Practice Processes

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Develop a deep understanding of TradingHub's products and customer usage
Use analytical abilities to solve customer problems and help ensure customer success
Collaborate with product and engineering teams to diagnose and resolve support issues
Build knowledge of financial markets and engineering to better understand product applications
Manage customer support queries
Onboard customers onto TradingHub's market-leading products
Analyse trade data to ensure system requirements are met
Take ownership and create or champion best-practice processes
Work closely with internal and external stakeholders

Requirements

What you’ll need

Recent STEM degree graduate e.g. Computer Science, Software Engineering, Mathematics
Skilled in a programming/scripting language such as SQL, Python, C#
Keen problem solver with a results-focussed approach
Looking for a first step into the analytics field or initial experience in a customer-facing support role
Ability to work under pressure and exercise clear judgement
Curious mindset and proactive approach to learning
Excellent interpersonal and communication skills
Great attention to detail
Right to work in the UK without requiring a visa sponsor now or in the future

Benefits

Comp & perks

Annual discretionary performance bonus (permanent employees only)
Hybrid working policy
Office lunches twice a week
Private medical insurance + dental cover
Extended parental leave (up to 6 months of fully paid maternity leave)
25 days annual leave + bank holidays
Enhanced company pension plan
5 days study leave towards professional qualifications
Salary sacrifice schemes
Death in service coverage
In-depth training will be provided to understand the analytics behind our products