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Trainline

Head of Technical Operations

Trainline

. Own and manage the Technology budget, aligning spend with strategic goals across teams, tools and initiatives .

Posted 11/9/2026full-timeLondon • United KingdomLead💰 £120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technology budget management, vendor relationship management, and operational efficiency within a technology setting. Proven ability to lead teams, communicate effectively with executive leaders, and translate complex data into actionable insights.

Highest-signal resume keywords
Technology Budget ManagementVendor Relationship ManagementTeam LeadershipFinancial ModellingAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Budget ManagementFinancial ModellingContract NegotiationPerformance MeasurementOperational Efficiency
Soft Skills
Excellent CommunicationLeadership SkillsInfluencing SkillsCuriosityStorytelling
Tools & Technologies
DashboardsPerformance Tools
Industry Keywords
Technology OperationsProgramme ManagementDigital BusinessE-CommerceFintech

About the role

Key responsibilities & impact
  • Own and manage the Technology budget, aligning spend with strategic goals across teams, tools and initiatives
  • Lead headcount and capacity planning with Engineering, Product and Talent
  • Support workforce planning and the hiring roadmap
  • Manage external technology vendor and partner relationships
  • Lead contract negotiations, performance reviews and renewals
  • Build and maintain dashboards and operational measures covering delivery progress, incidents and team efficiency
  • Turn operational data into insights for faster, better-informed decisions
  • Develop recommendations to improve efficiency and investment value
  • Identify opportunities to reallocate spend, reduce waste and speed up delivery
  • Track investment benefits and share learnings
  • Build relationships with Directors, VPs and executive leaders across Technology, Data, Finance and Product
  • Craft narratives that translate complex financial and operational data into decisions and action
  • Lead, support and develop the team
  • Create an inclusive environment where everyone can do their best work

Requirements

What you’ll need
  • Significant experience in a senior technology operations or technology programme management role
  • Record of leading teams and delivering results in a complex environment
  • Solid understanding of budget management and financial modelling within a technology setting
  • Experience managing vendor relationships and negotiating contracts
  • Hands-on experience using dashboards, tools and key performance measures
  • Excellent communication and leadership skills
  • Ability to explain data through clear, engaging stories
  • Ability to build trust and influence Directors, VPs and executive leaders
  • Commercial, curious mindset with confidence to form a point of view and make clear recommendations
  • Ideally, experience in a high-volume digital or consumer business such as travel, e-commerce or fintech
  • Familiarity with Agile ways of working in cross-functional teams
  • Ability to work from the office a minimum of 60% of the time over a 12-week period

Benefits

Comp & perks
  • Private healthcare and dental insurance
  • Generous work from abroad policy
  • 2-for-1 share purchase plans
  • EV Scheme
  • Extra festive time off
  • Family-friendly benefits
  • Clear career paths
  • Transparent pay bands
  • Personal learning budgets
  • Regular learning days
  • 28-day Work from Abroad policy