People Operations Advisor

Trainline

. Provide first-line support to Trainliners and resolve HR process and policy queries within agreed SLAs .

Posted 10/15/2026full-timeLondon • United KingdomMid-LevelSenior💰 £35,000 - £38,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in People Operations, including payroll administration, HR best practices, and data management. Proficient in using HR systems like HiBob and skilled in producing and validating reports to support decision-making.

Highest-signal resume keywords

People OperationsPayroll AdministrationHiBob HRISData LiteracyUK Employment Law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll Data MaintenanceEmployee Lifecycle AdministrationProcess ImprovementReport GenerationData Quality Assurance

Soft Skills

Attention to DetailOrganisational SkillsTime ManagementVerbal CommunicationWritten Communication

Tools & Technologies

Microsoft OfficeGoogle WorkspaceExcelGoogle Sheets

Industry Keywords

HR Best PracticesStatutory RequirementsRight to Work DocumentationEmployee Records ManagementBenefits Administration

About the role

Key responsibilities & impact

Provide first-line support to Trainliners and resolve HR process and policy queries within agreed SLAs
Produce and maintain accurate people data in HiBob and generate reports supporting People Ops delivery and decision-making
Contribute to People Operations projects, including system enhancements, process redesign, and AI-enabled solutions
Balance inbox SLAs, operational deadlines, and project work through effective planning and prioritisation
Work with People Business Partners to support cyclical People processes
Document and implement employee lifecycle changes, including personal and contractual updates
Support preparation, validation, and processing of monthly UK payroll
Administer benefits, including enrolments and changes, and resolve benefit-related issues
Manage employee lifecycle administration, including pre-boarding, contracts, background checks, Right to Work documentation, and visa sponsorship
Process People-related invoices and purchase orders
Support and manage improvements, implementation, and documentation of People policies, processes, and templates
Identify escalation points and ensure issues are managed appropriately and efficiently
Contribute to new solutions that improve HR service quality, competence, and effectiveness

Requirements

What you’ll need

Solid foundation in People Operations
Working understanding of HR best practices, employment law, and core HR processes
Ability and curiosity to stay up to date with regulatory change
Experience supporting payroll administration, including maintaining payroll data and running checks
Working understanding of UK tax, NI, and statutory requirements
Experience with HR systems, ideally HiBob or similar HRIS
Data literacy, including producing, interpreting, and validating reports and ensuring data quality
Exposure to process and ways-of-working improvement
Strong attention to detail when handling people data, contracts, payroll inputs, or employee records
Clear and professional verbal and written communication skills
Strong organisational and time-management skills
Ability to manage competing priorities, balance BAU and project work, and work to agreed SLAs
Proficiency with Microsoft Office or Google Workspace, particularly Excel/Sheets
High degree of integrity and confidentiality
HR qualification is not necessary
UK-based role; experience working with employees in France, Spain, and Italy helpful but not essential
Ability to attend the office a minimum of 60% over a 12-week period

Benefits

Comp & perks

Private healthcare and dental insurance
Generous work from abroad policy
2-for-1 share purchase plans
EV Scheme
Extra festive time off
Family-friendly benefits
Clear career paths
Transparent pay bands
Personal learning budgets
Regular learning days
28-day Work from Abroad policy
Hybrid working model