Client Service Representative

Trane Technologies

. Deliver positive customer service experiences and sales solutions .

Posted 10/9/2026full-timePlainview • New York • United StatesMid-LevelSenior💰 $50,800 - $102,690 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage customer satisfaction, retention, and growth. Proficient in developing account strategies and collaborating with cross-functional teams to achieve financial and business goals.

Highest-signal resume keywords

Customer Service ExperienceAccount ManagementMicrosoft Office ProficiencyEffective Communication SkillsSales Strategy Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Strategy DevelopmentCustomer Satisfaction ManagementMathematical AptitudeSales Solutions DeliveryContract Renewal Management

Soft Skills

Ability to Handle High-Stress SituationsProfessional Attendance and PunctualityCollaboration with Internal Stakeholders

Tools & Technologies

Microsoft ExcelMicrosoft WordTelephone and Voicemail Systems

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Customer SupportSales GoalsService Agreement RenewalsHealth and Safety ComplianceCustomer Account Profiles

About the role

Key responsibilities & impact

Deliver positive customer service experiences and sales solutions
Support the internal Sales team in meeting financial and business goals
Provide customer support and achieve customer satisfaction goals
Oversee customer contract renewals and expansion
Identify growth and sales opportunities within the existing customer base
Coordinate account strategies with the account management team
Collaborate with Estimating, Operations, Sales, Billing, and Service Resource Coordinators
Manage customer satisfaction, retention, and growth for an assigned portfolio
Develop customer account profiles, account strategies, service delivery plans, budget plans, and customer visits
Respond to customer inquiries and concerns within 24 hours
Visit customer sites at least three times per week
Ensure technician schedules and parts/materials support customer obligations and company profitability
Manage T&M and quoted-job pull-through opportunities and proposals
Follow up on customer accounts receivable
Collaborate on sales leads and quick quotes
Manage service agreement renewals, bookings, and monthly targets
Review monthly financial performance and provide correction plans for underperforming agreements
Provide weekly activity plans to the Service Sales Team Leader and Area Service Manager
Attend sales and customer-support development training and sales meetings
Prepare reports and correspondence and maintain files
Schedule, participate in, and lead meetings, conferences, and project-team activities
Communicate with internal and external stakeholders
Pursue relevant professional development and follow health and safety policies

Requirements

What you’ll need

Minimum of 2-year degree required
Experience not required; customer service experience is a plus
Ability to handle high-stress situations
Effective verbal, phone, and written communication skills
Proficiency with telephone, voicemail, computer, and office equipment
Proficiency in Microsoft Office, particularly Excel and Word
Mathematical aptitude
Valid driver’s license and reliable transportation
Ability to work extended hours occasionally when required
Consistent and professional attendance, punctuality, and personal appearance
Compliance with health and safety procedures
Safety-sensitive role; may require additional drug screening

Benefits

Comp & perks

Health insurance for employee and family, with holistic wellness programs and incentives
Fertility coverage
Adoption/surrogacy assistance
Up to 15 vacation days
Paid holidays
Sick leave
Volunteer leave options
Parental leave options
401(k) match
Educational and training opportunities through company programs
Tuition assistance
Student debt support
Sales incentive eligibility
Flexible work location on Fridays