Client Service Representative

Trane Technologies

. Deliver exceptional service and support to customers .

Posted 10/22/2026full-timeWest Palm Beach • Florida • United StatesJuniorMid-Level💰 $41,000 - $82,810 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer orientation and relationship-building skills while effectively managing contract renewals and identifying growth opportunities. Proficient in utilizing Salesforce for sales pipeline management and delivering measurable customer solutions.

Highest-signal resume keywords

Customer ServiceContract ManagementSales Pipeline ManagementFinancial AcumenProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract Renewal ProcessSales QuotationCustomer Account ManagementLead ManagementBudget PlanningService Delivery PlanningSalesforce ProficiencyCustomer Satisfaction ImprovementT&M Job ManagementCold Calling

Soft Skills

CollaborationAdaptabilityCritical ThinkingEffective CommunicationResults Orientation

Tools & Technologies

SalesforceOffice EquipmentTelephoneVoicemail

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Customer SatisfactionService AgreementsAccount StrategiesFinancial PerformanceCustomer Retention

About the role

Key responsibilities & impact

Deliver exceptional service and support to customers
Execute the service agreement renewal process
Provide quotations and follow up on submitted leads
Manage contract renewals and scope expansion
Improve customer satisfaction and ensure contractual obligations are met
Identify growth and sales opportunities in the assigned customer portfolio
Partner with sales and operations teams to develop profitable, measurable, and repeatable customer solutions
Conduct sales work at client facilities and obtain service orders or contracts
Manage customer satisfaction, retention, and growth for the assigned portfolio
Prospect for non-agreement customers through cold calls, leads, quick quotes, equipment and connectivity reports, and lead management
Manage T&M and Quoted Job pull-through opportunities with the estimating team
Develop customer account profiles, account strategies, service delivery plans, budget plans, and scheduled customer visits
Identify and communicate account issues, goals, and objectives
Respond to all customer inquiries and concerns within 24 hours
Review weekly financial performance of assigned accounts and provide correction plans, including accounts receivable follow-up
Meet department growth plans by selling and expanding the customer base
Provide customer assurance regarding equipment uptime and reliability
Help create standard work and cadence for meeting customer needs
Assist Account Managers with strategic customers
Accurately enter customer opportunities into Salesforce and maintain the sales pipeline
Perform other duties as assigned

Requirements

What you’ll need

Certificate/degree from college or technical school with two (2) years related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED
Strong customer orientation towards focus, service, and relationship building
Problem solving and critical thinking, particularly under situational pressure
Self-starting and initiative
Financial acumen
Collaboration and teamwork
Adaptability and agility
Results orientation
Effective in-person, telephone, and written communication
Proficiency with telephone, voicemail, computer, and other office equipment
Ability to work extended hours occasionally when required
Physical ability to attend customer sites as required
Valid driver's license held for a minimum of 12 months, with no major or frequent traffic violations in the previous 3 years

Benefits

Comp & perks

Health insurance for employees and family, effective day one
Holistic wellness programs with generous incentives
Fertility coverage
Adoption/surrogacy assistance
Up to 15 vacation days
Paid holidays
Sick leave
Volunteer leave
Parental leave
401K match
Educational and training opportunities through company programs
Tuition assistance
Student debt support