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Customer Service Representative
Trane Technologies. Act as a customer advocate to ensure customer needs are met and exceeded .
Posted 10/2/2026full-timeFort Wayne • United StatesMid-LevelSenior💰 $37,700 - $90,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer advocacy and account management skills, ensuring customer needs are met while driving revenue through effective service agreement execution and sales strategies. Proficient in utilizing tools like Salesforce and asset linkage for managing client relationships and service opportunities.
Highest-signal resume keywords
Customer AdvocacyAccount ManagementSalesforce ReportingService Agreement ExecutionRevenue Generation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inside Sales ExperienceService Agreement AssessmentEstimates and QuotesOutbound CallingAsset Linkage Management
Soft Skills
Customer SatisfactionCollaborationCommunication
Tools & Technologies
SalesforceWIPGANT Charts
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Account RetentionService ProductsQuick Quote ProgramPull-Through RevenueConnectivity Reports
About the role
Key responsibilities & impact- Act as a customer advocate to ensure customer needs are met and exceeded
- Support account management for existing clients and identify and execute additional services
- Serve as the primary contact for assigned customers and support account retention
- Collaborate with Service Account Managers on service products, renewals, and service agreement renewals
- Assess and evaluate potential service agreement opportunities at startup
- Make outbound calls using WIP, Salesforce reporting, Linkage, Lost SA list, T&M work orders, new equipment start-ups, and related resources
- Own and update the asset linkage tool
- Follow up on SMP, connectivity reports, VRF lists, and BCU upgrades
- Follow up on expiring quick quotes internally and externally
- Follow up on old non-service agreement customer calls using GANT charts
- Position Trane as the preferred provider and ensure customer satisfaction for existing and future clients
- Drive pull-through revenue, complete estimates and quotes, and deliver additional sales revenue through the Quick Quote / Technician Lead program
Requirements
What you’ll need- 4+ years of formal education in Business or Engineering OR 4 years of successful inside sales experience
- Valid driver’s license held for a minimum of 12 months
- No major or frequent traffic violations, including DUI, Hit & Run, License Suspension, Reckless/Careless Driving, multiple smaller infractions, or preventable collisions in the previous 3 years
Benefits
Comp & perks- Health insurance and holistic wellness programs with generous incentives
- Fertility coverage
- Adoption/surrogacy assistance
- Up to 15 vacation days
- Paid holidays
- Sick leave
- Volunteer leave
- Parental leave
- 401K match
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support