Customer Specialist

Trane Technologies

. Process customer quotes and orders and respond to inquiries, questions, and complaints by phone and email .

Posted 9/17/2026full-timeLong Island City • Connecticut • United StatesJuniorMid-Level💰 $50,800 - $102,690 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales skills, with a focus on building relationships and providing timely solutions. Proficient in order management processes and capable of supporting diverse teams while adhering to safety and company policies.

Highest-signal resume keywords

Inside Sales ExperienceCustomer Relationship BuildingHVAC Sales KnowledgeMicrosoft Office ProficiencyOrder Management Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementSales SkillsCustomer Service SkillsMechanical AptitudeQuote ProcessingProblem ResolutionInventory ManagementTechnical Support

Soft Skills

FlexibilityTeam CollaborationMentoring

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Safety Training Certification

Industry Keywords

HVAC ExperienceRetail ExperienceCustomer SatisfactionSales OpportunitiesProcess Improvement

About the role

Key responsibilities & impact

Process customer quotes and orders and respond to inquiries, questions, and complaints by phone and email
Support Account Managers and multiple stores across the district
Identify customer needs and provide timely, quality solutions
Process quotes and orders on behalf of Account Managers
Provide priority service to Account Managers
Search for sales opportunities and drive sales through product knowledge, promotions, related products, and add-on extensions
Provide technical support to customers
Resolve problems while adhering to company policies and ensuring customer satisfaction
Make outbound calls, including marketing new products
Occasionally visit external customers to understand needs and future sales opportunities
Execute quote and order management processes, including entering quotes and invoices and following through on fulfillment
Help plan, communicate, and invite customers to store and vendor events
Follow safety resources, processes, and standard work
Identify process improvement opportunities
Provide counter coverage, store operations, and inventory management support when needed
Complete training and other duties as needed
Travel or work from multiple stores as directed by the Customer Specialist Leader
Work with diverse teams, mentor and onboard new associates, pursue learning, and participate in team and community activities
No supervisory responsibilities

Requirements

What you’ll need

High school diploma or GED required
Minimum of 2 years of inside sales, retail, or related experience
HVAC sales or related HVAC experience is beneficial
Mechanical aptitude and background helpful
Proven experience building customer relationships
Proven sales and customer service skills
Strong computer knowledge and comfort level
Proficiency with Microsoft Office, Word, Excel, and Outlook
Ability and willingness to travel or work from multiple stores
Flexibility to work overtime and weekends as required
Ability to complete required training, including safety training, certification, and testing
Ability to pass additional drug screening for this safety-sensitive role, if required

Benefits

Comp & perks

Health insurance for employees and family, effective day one
Holistic wellness programs with generous incentives
Fertility coverage
Adoption and surrogacy assistance
Up to 15 vacation days
Paid holidays
Sick leave
Volunteer leave
Parental leave
401(k) match
Educational and training opportunities through company programs
Tuition assistance
Student debt support