Dealer Warranty Support Representative

. Serve as the go-to expert for dealers and customers on warranty-related inquiries, claims, and support .

Posted 10/15/2026full-timeRemote • Missouri • United StatesMid-LevelSenior💰 $40,000 - $74,340 per yearWebsite

Key responsibilities & impact

Serve as the go-to expert for dealers and customers on warranty-related inquiries, claims, and support
Perform warranty lookup, claim and order entry, claim and order tracking, credit status checks, and warranty return shipment label processing
Review, process, and manage warranty claims and order requests in accordance with company policies and procedures
Provide accurate information about warranty coverage, terms, and conditions for Residential, Commercial, and Supply warranties
Collaborate with customer, supply store, warranty, and internal teams to resolve warranty issues and troubleshoot problems
Support Trane Technologies employees with warranty inquiries, claim filing, and P21 and WMS system questions
Document troubleshooting steps and resolutions to improve standard work and support resources
Stay current on warranty policies, state laws, products, and parts
Communicate with customers, dealers, and internal teams by phone, email, and text
Provide claim-status updates, answer questions, conduct follow-ups, and address concerns
Identify warranty trends and opportunities for process improvements
Resolve claim discrepancies and collaborate on complex issues
Identify correct warranty parts, verify failure reasons against warranty policies, and process claims for first-time approval
Build relationships among customers, supply stores, and Warranty Administration teams

What you’ll need

Associate's degree or equivalent preferred
3-5 years’ experience in customer service or warranty support required
Efficient use of Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications
Experience with Salesforce, warranty management systems and/or retail point-of-sale applications highly desired
Understanding of warranty policy and procedures preferred
Strong verbal and written communication skills
Ability to manage multiple tasks and prioritize workload
Ability to analyze issues, identify root causes, and implement effective solutions
Familiarity with company products and services and ability to understand technical specifications and requirements
Meticulous attention to detail in customer information, claims data, and order processing
Effective teamwork with cross-functional groups
Ability to adapt to changing processes, policies, and technologies

Comp & perks