Dealer Warranty Support Representative

Trane Technologies

. Serve as the expert for dealers and customers on warranty inquiries, claims, and support .

Posted 10/16/2026full-timeRemote • Missouri • United StatesMid-LevelSenior💰 $40,000 - $74,340 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in warranty inquiries and claims management, with a strong focus on customer service and effective communication. Proficient in utilizing warranty management systems and Microsoft Office Suite to support warranty processes and improve operational efficiency.

Highest-signal resume keywords

Warranty Claims ManagementCustomer Service ExpertiseMicrosoft Office Suite ProficiencyWarranty Management Systems ExperienceEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Warranty LookupClaim ProcessingOrder EntryCredit-Status ChecksReturn-Shipment Label ProcessingRoot-Cause AnalysisTechnical Specifications UnderstandingData ManagementProcess ImprovementAttention to Detail

Soft Skills

Problem-Solving AbilityEffective CollaborationAdaptabilityTime ManagementRelationship Building

Tools & Technologies

SalesforceWarranty Management SystemsRetail Point-of-Sale ApplicationsP21 SystemWMS System

Certifications & Qualifications

Associate Degree or Equivalent

Industry Keywords

Warranty PoliciesWarranty CoverageResidential WarrantyCommercial WarrantySupply Warranty

About the role

Key responsibilities & impact

Serve as the expert for dealers and customers on warranty inquiries, claims, and support
Perform warranty lookup, claim and order entry, tracking, credit-status checks, return-shipment label processing, and self-service assistance
Review, process, and manage warranty claims and order requests according to company policies and procedures
Provide accurate information about Residential, Commercial, and Supply warranty coverage, terms, and conditions
Collaborate with customer, supply store, warranty, and other internal teams to resolve warranty issues
Support Trane Technologies employees with warranty inquiries, claim filing, and P21 and WMS system questions
Document troubleshooting steps and resolutions to improve standard work and support resources
Stay current on warranty policies, procedures, state laws, products, and parts
Communicate claim updates, answer warranty questions, conduct follow-ups, and address concerns
Monitor warranty trends, identify process improvements, and contribute to best practices
Resolve discrepancies in warranty claims and complex issues with internal teams
Identify correct warranty parts, verify failure reasons, and process claims for first-time approval
Build relationships among customers, supply stores, and warranty administration teams
Support customers by phone, email, and text

Requirements

What you’ll need

Associate degree or equivalent preferred
3–5 years of experience in customer service or warranty support required
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
Experience with Salesforce, warranty management systems, and/or retail point-of-sale applications highly desired
Understanding of warranty policies and procedures preferred
Strong customer service skills
Clear and effective verbal and written communication skills
Ability to manage multiple tasks and prioritize workload
Problem-solving ability, including root-cause analysis and effective solutions
Familiarity with company products and services and ability to understand technical specifications and requirements
Meticulous attention to detail in customer information, claims data, and order processing across multiple applications
Effective collaboration with cross-functional groups
Ability to adapt to changing processes, policies, and technologies

Benefits

Comp & perks

Health insurance for employees and family, effective day one
Holistic wellness programs with incentives
Fertility coverage
Adoption and surrogacy assistance
Up to 15 vacation days
Paid holidays
Sick leave
Volunteer leave
Parental leave
401(k) matching
Educational and training opportunities
Tuition assistance
Student debt support